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ESS Customer Contact Centre

ESS Customer Contact Centre

Customer Service Agents for Employment Support Services (ESS)


The ESS Customer Contact Centre is the dedicated, flexible, hybrid hub delivering exceptional service, expertise, and support, connecting customers efficiently to solutions and information.

At G4S Employment Support Services (ESS), we are a team of around 2000 professionals dedicated to delivering essential, high-quality services. We support vulnerable members of society, helping them navigate complex challenges and secure brighter futures.

At our business, we don’t just fill roles - we build careers. We offer a diverse range of paths, whether you are launching your professional journey or looking to apply your established skills to a new challenge. We believe in providing the flexibility and support you need to thrive, no matter where you start.

Customer Service Agent in G4S Employment Support Services Call centre

Where will your path take you?

We offer a clear trajectory for success, with multiple entry points depending on your experience:
  • Foundation Paths: For those early in their career, our Call Agent roles provide a diverse, fast-paced environment and the perfect foundation to learn our business from the ground up.
  • Specialist & Leadership Paths: If you bring existing expertise, you can step directly into pathways that align with your background:
    • Leadership: Progress into Team Leader roles, managing and inspiring teams to hit operational goals.
    • Technical & Data: Use your analytical mindset to drive system improvements and optimise operational efficiency.
    • Talent & Development: Shape our future by designing and delivering programs that grow our people and our business.
Employment Support Services - Call Centre Agent Employment Support Services - Call Centre Agent

Extend Your Potential

Your potential extends across the entire business.

Regardless of your entry point, your career can evolve across the key departments that drive our success:
  • Service Delivery: Championing operational excellence and client satisfaction.
  • Human Resources (HR): Managing our most valuable asset - our people.
  • Client Management: Cultivating the partnerships that align our services with client needs.
  • Operational Governance: Safeguarding our data and maintaining high regulatory standards.
  • Support & Enablement: Join us in driving operational technical efficiency and colleague support.

A Trajectory For The Future

We are committed to helping you climb higher; Beyond the initial steps, our team members frequently transition into senior roles in Operations and Departmental Management, Project Management, or highly specialised analytical positions.

Wherever your interests lie, we provide the clear trajectory you need to turn your job into a lasting career.

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