Woyimira chithandizo cha makasitomala akuthandiza kasitomala.

Customer Service Manager - Durban

Ikani

Wotumiza kapena wothandizira atavala mahedifoni ndi yunifolomu yakuda yokhala ndi mawu ofiira, atakhala pa desiki muofesi.

Chidule cha udindo

Monga Wothandizira Makasitomala, mudzakhala munthu woyamba kulankhulana ndi makasitomala athu amkati ndi akunja, kupereka chithandizo chapamwamba kwambiri komanso chokwanira kwa makasitomala. Ntchito zathu ndizofunikira komanso zosiyanasiyana, kuonetsetsa kuti mapangano athu akuyenda bwino popereka chithandizo chabwino, chokonzedwa bwino, komanso chaukadaulo.

Mutha kugwira ntchito ndi makasitomala athu, kukambirana mafunso awo, zomwe akufuna, ndi mafunso wamba kudzera pa foni, imelo, ndi njira zina zolumikizirana; kupereka chithandizo cha kayendetsedwe ka bizinesi ndi ntchito komanso kulumikizana ndi madipatimenti ena a G4S kuti apereke chithandizo chapamwamba kwa makasitomala.

Maluso ofunikira omwe mudzawadziwa bwino

Chizindikiro cha ndondomeko yoyang'anira okhudzidwa

Kasamalidwe ka okhudzidwa

Phunzirani kulumikizana mwaukadaulo ndi ogwirizana nawo amalonda amkati ndi makasitomala otchuka kuti muthetse mafunso ovuta ndikusunga miyezo yautumiki.

Chizindikiro cha ndondomeko ya machitidwe aukadaulo

Machitidwe apamwamba aukadaulo

Mapulogalamu apamwamba kwambiri oyendetsera ntchito zoyang'anira desiki yopereka chithandizo ndi kutsata deta, monga VRIS ndi Hospitality Suite.

Chizindikiro cha ndondomeko yothetsa mikangano

Kuthetsa mikangano

Kukulitsa luso lothana ndi madandaulo ndi mafunso ambiri pansi pa kukakamizidwa, kukhala ndi maganizo abwino komanso odzipereka pamalo otchuka.

Customer Service Manager - Durban

Durban, Republic of South Africa

Ikani

ID ya ntchito : 28780

Gulu la ntchito : Nchito Zaulonda

Malo : Durban, Republic of South Africa

Tsiku lotumizidwa : N/A

Tsiku lotseka :

Explore Location

This is a high-impact role requiring an experienced, results-driven individual with strong leadership, operational, and client management skills. The successful candidate will be responsible for maintaining service excellence, ensuring compliance, and supporting operational teams to meet contractual obligations and client expectations.

Key Responsibilities

Build and maintain strong client relationships through regular engagement, site visits, and performance reviews.

Ensure service delivery meets or exceeds contract specifications, company standards, and legal/regulatory compliance (PSIRA, OHS etc.).

Conduct site audits, resolve client complaints, and implement corrective actions.

Lead and manage on-site teams, including supervisors and security personnel.

Coordinate investigations into incidents, service failures, and disciplinary matters.

Ensure officers are deployed in accordance with SOPs and service level agreements.

Compile and submit accurate operational and client service reports.

Effectively manage contract financial performance, including budgets, cost control, and margin optimization.

Monitor overtime, ensure billing accuracy, and contribute to financial forecasting.

Conduct night visits, unscheduled inspections, and ensure high visibility at sites.

Willingness to work long hours, weekends, and public holidays as required by operational needs.

Minimum Requirements

Grade 12 (Matric) – Essential

PSIRA Grade A Certification – Essential

Tertiary qualification in Security Management, Business Administration, or related field – Preferred

Minimum 3–5 years’ experience in a customer-facing operational role (preferably in security industry)

Strong knowledge of PSIRAstandards and security site management

Valid Driver’s Licence and own reliable vehicle – Essential

Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint)

Excellent written and verbal communication skills

High level of professionalism, integrity, and accountability

Working Conditions

Based in KZN with regular travel to operational sites within the province

Required to work extended hours, including nights, weekends, and public holidays as needed

May be placed on an after-hours standby roster

High-pressure environment requiring flexibility and proactive problem-solving

Ikani

Mbiri yopambana

Magulu athu Othandizira Makasitomala samangoyankha zokha, komanso amakhala ndi malingaliro abwino, odzipereka, komanso anzeru. Othandizira athu Othandizira Makasitomala opambana amakula bwino m'malo othamanga, ali ndi chilakolako chenicheni chothetsa mavuto, ndipo amadzipereka kuchita bwino kwambiri. Nazi zina mwa makhalidwe omwe tikufuna mwa mamembala a gulu lathu:

Makasitomala okonda
Kugwirira ntchito limodzi
Kusinthasintha
Kulimba mtima
Mgwirizano
Bungwe

Mverani kuchokera kwa m'modzi mwa mamembala a gulu lathu la Utumiki kwa Makasitomala

Chomwe ndimakonda kwambiri pakugwira ntchito mu Gulu la Utumiki wa Makasitomala ndi kusiyana kwa ntchito; palibe masiku awiri ofanana. Simukungoyankha mafunso; ndinu wothetsa mavuto kwa makasitomala otchuka komanso gawo lofunika kwambiri la gulu lalikulu. Kuyambira pomwe ndidalowa, ndalimbikitsidwa kukulitsa luso langa la IT ndi kasamalidwe ka omwe akukhudzidwa kudzera mu maphunziro odzipereka. Kudziwa kuti pali njira yomveka bwino yopitira patsogolo mu utsogoleri kapena ntchito zapadera kumapangitsa izi kukhala zoposa ntchito chabe—ndi ntchito yomwe mumamva kuti mukuthandizidwadi.

Utumiki wa Makasitomala a G4S

Njira yantchito

Maudindo athu a Utumiki kwa Makasitomala amapatsa anthu ofuna ntchito mwayi wosiyanasiyana wothandiza chitukuko chaumwini ndi chaukadaulo. Othandizira athu opereka chithandizo kwa makasitomala ali ndi luso labwino kwambiri losamutsidwa lomwe limawapangitsa kukhala oyenerera kupita patsogolo m'magawo ena monga HR, Recruitment kapena Training.

Mphotho ndi mapindu

Kugwira ntchito ku G4S kumatanthauza kuti ndinu mbali ya bizinesi yapadziko lonse lapansi, yotsogola pamsika. Tadzipereka kuyika ndalama mwa anthu athu ndikupereka phukusi la phindu lopikisana komanso lokwanira lomwe limapangidwira kuti likuthandizeni kukhala ndi moyo wabwino.

Chitukuko ndi Kukula

Timapereka mwayi wodzipereka wopita patsogolo, maphunziro, ndi chitukuko chogwirizana ndi zolinga zanu pantchito.

Malipiro ndi Mphotho

Timakhulupirira kuzindikira ntchito yolimba kudzera mu malipiro ampikisano ndi mphotho zochokera ku magwiridwe antchito zomwe zimakondwerera zomwe mwachita payekha komanso gulu lanu.

Thanzi ndi Umoyo Wabwino

Timaika patsogolo thanzi lanu la thupi ndi maganizo anu ndi mapulogalamu ndi zinthu zothandizira zomwe zimapangidwira kuti zikuthandizeni kukhala ndi moyo wabwino kuntchito tsiku lililonse.