Project Manager

Main Purpose of the Role 

This role is responsible for managing electronic security services for the ATC client nationally, which includes but is not limited to ad hoc and routine maintenance, installation projects, sales, delivering customer service and profitability. It is also responsible for managing the ATC account portfolio in order to maximize the profitability of the business.

Key Accountabilities 

Effective Management Of The Technology Contract Financial Performance

• Manage profitability of contracts with a focus on maintenance,

• sustainability, cost effectiveness and labour.

• Initiate cost saving model and controls

• Gross Margin Management

• Overheads control

• Contract profitability

• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

• Existing Revenue Growth

• Manage the contract cash flow and oversight of invoice documentation and accuracy of information

Effective People Management

• Team Leadership & Subcontractor Management

• Employee turnover analysis, proper allocation of employees to work flow and job requirements.

• Liaising with sub-contractors regarding reinstallation requirements, etc.

• Manage employee motivation levels

• Ensuring that performance assessments of all subordinate employees are conducted and corrective action is implemented where necessary.

• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees and subcontractors, as required by G4S’s code of conduct and disciplinary code.

•  Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

• Development

• Succession Planning and Employment Equity

• Attendance of subordinates at scheduled training interventions, meetings of employment equity goals, and succession planning.

Effective Management of ATC Operations

• Managing the Maintenance/Project process flow and activities that have a direct/indirect impact on the outcome and success of contracts

• Client retention and customer service levels

• Ensuring that all required formal customer meetings are scheduled, attended and minuted.

• Maintenance of positive customer relationships

• Quality Management/Ops Process management

• Adherence to quality standard collaborating with Quality Assurance Manager

• Conduct and oversee quality controls and inspections (including sub contractors)

• Shared Best Practice

• Specific examples of implementation of BP from other regions

Effective Management of Business Development Function

• New Business Development

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.

• Competitors Evaluations

• Demonstrate a thorough understanding of the competitor environment faced by the region.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year

• Participate in safety forums created by the company, for example, safety meetings and safety talks

• Report all safety incidents to the relevant people

• Discuss all safety incidents

• Follow-up on any activities assigned through safety meetings/committee / representative /management

• Attend safety education and refresher programs

• Comply with safety policies and procedures at the workplace

• Distribute safety information as and when required

Minimum Requirements 

Qualification and Experience

• Grade 12 / Matric Equivalent

• A relevant Tertiary qualification in business management/operational management

• Minimum of 3 years Management experience in an Electronic Security Services environment

• Extensive experience w.r.t. Implementation of the following systems: CCTV,  Access Control, Intruder Detection, Fire Detection and Fire Suppression

• Experience in Business Development/Sales of Corporate Projects

• Control Room Service experience advantageous

• Extensive Security Industry/Electronic Security knowledge

Skills and Attributes

• Proficient Computer Literacy (Google Workspace / Microsoft Office)

• Intermediate Financial Acumen

• Excellent Reporting Skills (Presentation of Financial and Operational Reports to Executive Management & Clients)

• Awareness of the market environment

• Delivering strategy and driving change

• Leading people and delivering performance

• Working with complexity, collaborating and cooperating

• Managing professionally

• Customer Centric

Software and Hardware Knowledge

Software Knowledge Level

• Broad knowledge of Time & Attendance and Access Control:

• Saflec

• Softcon

• Sagem

• Impronet

• XTime

• HID

• Gallagher

• Any Vendor adopted by the company

• Broad knowledge of CCTV:

• Milestone

• Axis

• Avigilon

• Bosch

• Genetec

• Any Vendor adopted by the company

• Strong knowledge base on communication protocols i.e. TCP/IP.

Hardware Knowledge Level

• Broad knowledge of Time & Attendance and Access Control Hardware

• Saflec

• Sagem

• Impronet

• XTime

• HID

• Impronet

• IPULSE

• Gallagher

• Broad knowledge of CCTV

• Axis

• Bosch

• Avigilon

• Hanwha

• Broad knowledge of Alarms

• DSC

• Paradox

• Texecom

• Broad knowledge of Electric Fencing

• Nemtek

• Broad knowledge of Gate Motors

• Centurion

• Hansa

• Intercom

• BPT

• Comax

• Aiphone

• Broad knowledge of Intercoms and PA systems

• Bosch

• Any Vendor adopted by the company

• Strong knowledge base on communication protocol wiring i.e. CAT5.