Assurance Officer

Role Responsibility:

Assurance Officer

£24,000 per annum 

40 hours per week, Monday to Friday - Part Time will also be considered

Home based role with travel within the North West, a company car will be provided

About Us

G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of the DWP.

The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders. 

To apply for our roles you don't necessarily need experience in Employability or Welfare to Work but you do need to be enthusiastic about understanding the industry, passionate about delivering quality and success and have the skill set to meet the requirements of the role.

About the role

As an Assurance Officer within the Restart team, you will support the Employment Support Services delivery by working with internal colleagues and external partners to ensure compliant contract delivery. 

Some of the Key Responsibilities of this role will include:

• Conduct desk-based checks to assure Customer Service Standards are being met.
• Complete on-site checks in supplier premises, checking that site requirements are correct and customer records are compliant.
• Complete an annual review of contract compliance on each of the provider sites.
• Complete desk based sample checks of Suppliers own assurance activity.
• Analyse data and use this to inform the Operations and Risk team and influence business changes.
• Prepare for and facilitate DWP PCO monitoring checks (DWP audits of provision).
• Compile monthly compliance data to support contract reviews and performance improvement.
• Ensure Self-employment outcomes are validated to minimum contractual standards prior to claim submission.
• Liaise with internal teams and colleagues to support continuous improvement within the business.

The Ideal Candidate:

Essential criteria:

• IT Literate.
• Proven ability to work to tight deadlines
• Proven ability to communicate effectively and professionally both in writing and verbally.
• Previous experience in a similar role requiring attention to detail is advantageous.

Benefits:

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

•  Progression, training and development catered to you
• Charity Work - 1 Volunteering day 
• Uniform Provided
• Annual leave entitlement – 25 days plus bank holidays  Pro Rata
• Charity work- Match-IT and Payroll Giving
• Refer A Friend incentives 
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Confidential Counselling Services
• 24/7 support specialising in health and medical 
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S  is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

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