Account Manager

Location: Wooton Bassett, Wiltshire |
Salary: £55,000-£60,000 |
Posted: 1 May 2024 |
Closes: 29 May 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 15702

Role Responsibility:



Salary £55,000-£60,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Based out of Royal Wootton Bassett Academy, SN4 7HG


Excellent company benefits including Contributory Pension including company car or allowance and non contractual bonus


North Wiltshire Schools PFI runs 3 schools and delivers key services in Cleaning, Mechanical and Electrical systems (M&E), Premises Management, Catering and Full Lifecycle replacement.

We have an exciting opportunity for an Account Manager to join our team. This is a full time role working 40 hours per week Monday to Friday 8.30am - 5.30pm there is a requirement to work flexibly to meet the needs of the business.   Primarily based from Royal Wootton Bassett Academy, SN4 7HG, this role will also covers Malmesbury School & Abbeyfield School

As Account Manager you will collaborate with colleagues across the NWS account and be an ambassador of a one team approach leading and supporting the operational team, representing G4S and our Client’s needs. You will own the relationship with operational delivery and operational functional support teams to ensure delivery of Client and G4S contractual requirements, including reporting on time and to the required quality standards. Operating in a senior management position you will be expected to demonstrate G4S Values at all time and have a zero tolerance to harm.



  • Ensure all H& S and compliance remedial actions are completed on time and in full whilst analysing for improvement and or systemic errors
  • Full P&L responsibility including invoicing and management of accrued income and debt management
  • Commercial management and adherence with support from commercial manager
  • Responsible in the delivery of safe, effective facilities management services
  • Compile and co-ordinate data, statistics, financial and performance returns etc.; produce reports as required
  • Prepare and issue internal and external monthly performance reports with an eye for detail and analysis. Documenting success and why or what required improvements are to be/have been implemented to bring performance back to/exceeding expectations
  • To lead and manage the contract’s administrative support personnel
  • Continuously identify opportunities for process improvements and maintain a sense of pace and urgency so that actions can be delivered
  • Ensure that the contractual obligations matrix for all accounts is current and adhered to on time
  • Ensure direct reports and teams are operating to standard diaries focusing on Important vs Urgent
  • Ensure Operational Leads are embracing a standardised delivery of services, maintaining on time requirements to all statutory and legislative requirements
  • Be responsible for ensuring all identified training plans are undertaken on time with demonstrable evidence of compliance and competency
  • To work collaboratively with the Helpdesk Manager and Hard Services Leads to support Operational Leads with contractor service delivery performance and performance review meetings/actions
  • In conjunction with the Hard Services Manager, audit and document outcomes and actions pertaining to site log books for fire, water and asbestos management
  • Efficiency - monitor and report on labour establishment (plan) vs headcount (actual), reasons for deviation and plans to bring back in control and make improvement
  • Monitor and report on agency labour spend with a view to recruiting to planned G4S perm establishment and managing recruitment internally opposed to a default agency requirement
  • Lead monthly contract performance reviews and drive actions to on time completion
  • Attend Client meetings reporting on and reviewing the service delivery performance including Payment Mechanism review and mitigation justification

The Ideal Candidate:



  • IOSH Managing Safely
  • Management of multiple regional contracts
  • Statutory compliance management
  • CAFM and PPM planning and forward maintenance experience
  • Verbal and written communication skills
  • Excellent understanding of the company
  • Strong negotiation and customer service skills 
  • Data collection and analysis skills
  • Listening skills 
  • Interpersonal skills
  • Emotional intelligence
  • Strong in Microsoft excel, word and PowerPoint (will be Google platform equivalent)



  • Experience working in a PFI/PPP environment
  • Lean, Six Sigma qualification
  • Project management
  • A relevant professional qualification e.g., BIFM,IWFM



While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

  • 25 days holiday plus bank holidays.
  • Progression, training and development catered to you.
  • Refer A Friend incentives. 
  • Company pension scheme with employer contributions.
  • G4S Life Assurance Scheme.
  • Subsidised healthcare plan.
  • Charity work- Match-IT and Payroll Giving.
  • Confidential Counselling Services.
  • 24/7 support specialising in health and medical. 
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.








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