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Operational Support Officer

Operational Support Officer

Wellingborough, United Kingdom

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Job ID : 11270
Job category : Care & Rehabilitation Services
Location : Wellingborough, United Kingdom
Date posted : 15/10/2026
Closing date : 30/10/2026
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Operational Support Officer at HMP Five Wells, Wellingborough
Building a Rewarding Career Supporting Others:

Are you looking for a stable and fulfilling career within a dedicated team? Join G4S Care and Rehabilitation Services at HMP Five Wells, Wellingborough as an Operational Support Officer.

If you are interested in a career path that focuses on the wellbeing of others but aren’t sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment:

HMP Five Wells located in Wellingborough, is the UK’s first purpose-built, resettlement Prison, providing modern facilities, access to training, education, industrial type employment, interventions and physical health and wellbeing initiatives for Prisoners in our care.

At HMP Five Wells we aim to provide all prisoners with a platform to change their lives. We promote a community culture where prisoners will be able to assist the management team to establish projects, processes and forums that meet the needs of the population.

We try to recognise the skills, talents and abilities of the prisoners and empower those who can lead by example and inspire others to change their mind-set.

The Role:

In this essential full-time, permanent position (40 hours per week), you will help coordinate the daily activities that keep our community running smoothly. Key responsibilities include:

  • Supporting the safety of the site through attentive monitoring of CCTV and communication networks.
  • Welcoming and assisting visitors, ensuring all safety protocols are followed with care and professionalism.
  • Issuing keys, tallies, and radios, and ensuring security keys are not removed from the Prison.
  • Facilitating the smooth and organised movement of people throughout the facility.
  • Handling telephone enquiries with a helpful and considerate approach.
  • Assisting contractors and visitors with the necessary documentation and safety checks before they enter.
  • Ensuring the Visitors Centre remains a welcoming and secure space for families and guests.

What We Offer:

  • Competitive Salary: starting £29,107.22 per annum
  • Hours: 40 hours per week, working various shifts
  • Supportive Benefits: Company Pension, free on-site parking, on-site canteen, and High Street Shop discounts.
  • Professional Development: We provide ongoing training to help you grow. Future opportunities could include transitioning into a Prison Custody Officer role. Whenever you are ready, this could be the next step in your career.A stable, friendly, and collaborative working environment where team support is at the heart of everything we do.

Is this role for you?

We are looking for individuals who are dependable, empathetic, and possess excellent communication skills to support our diverse team and community.

What We Offer

G4S provides a secure, supportive, and professional working environment, coupled with comprehensive training and development opportunities to foster career growth.

More about us

Diversity, Equality and Inclusion is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process

For more information on HMP Five Wells please visit, https://hmpfivewells.co.uk/

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S, and His Majesty’s Prison and Probation Service and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.

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