G4S employee in security high-visibility uniform

Global Security Operations Center

India

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Job ID : 33006

Job category : Security Services

Location : India

Date posted : N/A

Closing date :

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Job Description – GSOC Operator / Analyst

Employer: G4S Secure Solutions India Pvt. Ltd.
Client: Leading Global MNC (Confidential)
Location: South Zone (Hyderabad & other major cities as required)
Employment Type: Full-Time, Permanent
Reporting To: GSOC Supervisor / GSOC Manager
Payroll: G4S Secure Solutions India Pvt. Ltd.

Role Overview

As a GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.

Key Responsibilities

1. Threat Monitoring & Surveillance

Monitor security systems (CCTV, access control, alarms, incident management tools).

Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.

Identify and escalate potential risks, anomalies, or suspicious activity.

2. Incident Response & Escalation

Act as the first responder to incidents in line with global SOPs.

Escalate issues to relevant stakeholders and dispatch ground teams when required.

Maintain accurate incident logs and support investigations.

3. Emergency Operations

Assist in fire, evacuation, lockdown, or medical emergency protocols.

Coordinate with emergency services and ensure timely response.

4. Technology Oversight

Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).

Report and follow up on equipment faults with technical teams.

5. Intelligence & Reporting

Track regional and global threats; share intelligence updates with stakeholders.

Generate reports on incidents, trends, and SLA compliance.

Provide video retrievals, badge audits, and analytical support for investigations.

6. Communication & Coordination

Handle emergency and non-emergency calls professionally.

Liaise with global security teams, C-suite executives, and law enforcement as required.

Candidate Profile

Education

Graduate in Security Management, Information Technology, Criminology, or a related field.

Certifications such as CPP, PSP, APP (ASIS) are advantageous.

Experience

Minimum 1 year in GSOC/Command Centre operations.

2+ years in monitoring-based operations or customer service.

Prior work with multinational clients preferred.

Technical Skills

Hands-on experience with:
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Security equipment: CCTV, access control, alarms, FACP panels.

Ability to analyze data and prepare incident/intelligence reports.

Language Skills

Fluent spoken and written English (mandatory, non-negotiable).

Knowledge of Hindi desirable.

Local language (mother tongue of location) mandatory.

Behavioral Competencies

Strong situational awareness and multitasking.

Calm decision-making under stress.

Ethical, professional, and disciplined.

Team-oriented with high emotional intelligence.

Work Environment

Shift Pattern: Rotational (24/7, including weekends and holidays).

Team Setup: Each shift staffed with 2–3 GSOC Operators and one Supervisor.

Transport: Company-provided pickup/drop during night shifts.

Compensation & Benefits

Salary: Negotiable (depending on the performance during the interview).

Benefits: Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift).