CCTV Operator

Job Title: CCTV Operator

Location: South India Zone – Bengaluru, Chennai, Hyderabad, Kochi, Coimbatore, Visakhapatnam, Mysuru, Mangalore, Madurai, Vijayawada, etc. (Deployment based on client/site requirement)
Department: Security Operations / Technical Surveillance
Reports To: Control Room In-charge / Security Supervisor / Assignment Manager
Company: G4S Secure Solutions (India) Pvt. Ltd.

Position Summary:

The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging.

Key Responsibilities:

1. CCTV Surveillance Monitoring:

• Monitor multiple live camera feeds in real-time from control rooms across various zones.
   
• Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc.
   
• Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies.
   

2. Incident Management:

• Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access.
   
• Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols.
   
• Assist site teams during live incidents by guiding them using visual monitoring.
   

3. Access Control Support:

• Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems.
   
• Cross-check identity and authorization of personnel or vehicles as per client SOPs.
   
• Flag tailgating, force entries, or violation of visitor movement policy.
   

4. Video Archiving & Retrieval:

• Ensure timely recording and safe storage of CCTV footage as per the site’s retention policy.
   
• Retrieve historical footage upon request from the client or internal G4S supervisors.
   
• Maintain accurate logbooks of footage access and storage transfers.
   

5. Equipment Maintenance Support:

• Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups.
   
• Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs.
   
• Report any malfunctioning cameras or broken connections immediately.
   

6. Reporting & Documentation:

• Maintain daily control room logs, shift handover notes, and incident records.
   
• Submit daily/weekly security reports including observations, alerts raised, and footage reviewed.
   
• Follow confidentiality protocols and restrict sharing of sensitive visual data.
   

Eligibility Criteria:

• Education: Minimum 12th Pass. Diploma in Electronics, IT, or Computer Applications preferred.
   
• Experience:
   

  • 1–3 years of experience in CCTV operation/control room roles
     
  • Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred
     

• Age: 21–45 years
   
• Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location.
   
• Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage)
   

Key Skills & Competencies:

• Alertness and high situational awareness
   
• Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms
   
• Calmness under pressure and strong incident judgment
   
• Team coordination and communication
   
• Ethical conduct, confidentiality, and integrity
   
• Ability to work in 12-hour rotational shifts (day/night)
   

Work Conditions:

• 8–12 hour shifts, rotating day/night schedules
   
• Indoor, air-conditioned control room environment
   
• Uniform and ID card will be issued as per client or site requirements
   
• May be required to work on holidays/weekends depending on duty roster
   

Salary & Benefits:

• Salary in line with Minimum Wages (Skilled category) for the state – Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala
   
• ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance
   
• Accommodation and food may be provided for remote locations or 24x7 duty sites
   
• Night duty allowance applicable where relevant
   

Growth Opportunities within G4S:

CCTV Operator → Control Room In-Charge → Site Security Supervisor → Technical Security Supervisor → Operations Executive