Events Operations Manager - Edgbaston, Birmingham

Hours: 40 per week (including weekends and some unsociable hours, with flexibility to meet business needs)

Salary: £45k per annum

Our Event and Crowd Security Management service has been created to be a partner, not a just provider.  We concentrate on strategy, not just support. We’re backed by investment and experience. And we’re focused on the future with an established leadership structure that has changed the way event security is managed. A proven approach that delivers better results for our partners and greater safety for their customers.

G4S Events is pleased to announce that we are looking to recruit an Events Operations Manager to lead the team at Edgbaston Stadium and across other accounts within The West Midlands region.  You will play a key role in helping us deliver our ambition to be the first choice for security, stewarding and crowd management and helping us set new standards within the Events Industry.

Primarily,  your role will be to manage the relationship with our customer at Warwickshire County Cricket Club, and be site based at Edgbaston Stadium.  In addition, you will manage other key accounts across the region and deliver exceptional security solutions for the benefit and safety of every customer.  With a track record of event security and the ability to build relationships with our partners and the authorities that support every event, you’ll be responsible for communication, data analysis and regular updates to our customers.

In return, your career ambitions will be supported by the global leader in security and through the influence and inspiration of our Senior Leadership Team of G4S Events.

Key responsibilities:

• Build and maintain effective customer relationships through planning, implementation and management of successful event security and stewarding operations

• On the ground delivery of events including, but not exclusive to matchdays, hospitality events and live music events

• Delivery of gross margin for events within remit in line with business and customer requirement

• Responsible for negotiating contract extensions and price increases in line with statutory requirements

• Drive improvements and innovation throughout the business

• Responsible for timely and accurate invoicing for events

• Accountability of workforce through full employee life-cycle

• Responsible for people management and employment relations in line with key people policies

• Adherence to project milestones within timescales for events including proactive planning

• Responsible for compliance of systems and processes in the function

• Collaborate with the Resourcing Manager in the recruitment needs of the department

Skills, Qualifications and Experience:

• 12 months experience in a managerial position within the Events/Security Industry or overseeing safety and security in another high-footfall, dynamic environment.

• A valid SIA Door Supervisor Licence 

• A NVQ Level 4 in Spectator Safety or other Event Management qualification

• Experience of managing / working with large teams of people, ideally a casual workforce

• Experience of managing change and improvement

• Experience of building strong relationships with multiple stakeholders

• Experience of working within Sports, Music, C&E or other event types
  
  
  

We’re looking for people who:

• Stay calm, confident and professional when things get busy

• Have excellent judgement and decision-making skills

• Are comfortable leading and supporting teams

• Can communicate confidently with colleagues, clients and the public

• Know how to manage challenging situations with tact and authority

• Take pride in delivering safe, well-run and enjoyable events

• Bring energy, maturity and a good sense of humour to the team

Benefits:

• £45,000 per annum

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts  in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more

• Access to free 24/7,  GP Services, Mental Health and Wellbeing Services

• 25 days annual leave

• Learning and Progression pathway

• Pension/Life insurance

• Commission Incentive Scheme

Extensive experience in high-stakes operational command, large-scale security operations, or venue security management is highly desirable.

If you have spent your career leading high-stakes operations, your core strengths translate directly to the fast-paced demands of modern venue security. We place high value on elite operational expertise, particularly advanced incident command, rapid situational assessment, operational risk management, and decisive tactical coordination under pressure.  We offer a role where your professional rigor, strategic judgment, and authoritative leadership directly safeguard thousands of guests and elevate the overall customer experience at Edgbaston Stadium.

If you have the ambition to raise our game further and the experience to operate at the highest level, talk to us about how you can help us set new standards in event security.

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors