Manager Operation
India
Kitambulisho cha kazi : 32576
Jamii ya kazi : Huduma za Usalama
Mahali : India
Tarehe iliyochapishwa :
N/A
Tarehe ya kufunga :
Job Description
Department | Operations Support |
Job Title | Cluster Head |
Reports To (Title) | Zonal Head |
Employees reporting to this position: | |
Functional (Solid Line) | Administrative (Dotted Line) |
Number: 2-7 Roles: Rosterer, Collections Executive, Operations Manager | Number: 3 Roles: HR, Finance, Store |
Job Summary
To provide overall leadership for the cluster and ensure effective service delivery by managing: ● Profitability of cluster operations and assuming P&L responsibility
● Delivery of high quality service to customers and ensuring effective operations ● Health & safety and leadership for all branch functions
Job Responsibilities and Accountabilities
Area of Responsibility % time spentPerformance Metrics
Operations Management ● Formulate & implement cluster strategy linked with Hub strategy ● Directly accountable for planning and organizing branch operations ● Ensure proper start-up of new assignments ● Manage guard sourcing in terms of scouting, referrals and walk-ins ● Ensure proper deployment, rostering & attendance of guards ● Ensure proper supervision, patrolling & review in terms of day & night checks ● Conduct security audits of large assignments periodically ● Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads ● Maintain consistent, complaint free, high quality service levels ● Support and facilitate implementation of corporate projects | 25% | ● No. of Quality incidents ● Quality audit reports ● Client satisfaction score |
1 | Page
Job Description
Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth ● To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections ● Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. ● Gap analysis in invoicing and collections. Price Increase ● Timely communication with customer and related stakeholders. ● Agreement to pay / timely billing with customer ● Variance analysis of actual vs budget. ● Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt ● Understanding the bad debt reasons and devising the strategy in recovering the same. ● Do the analysis and take the necessary course of action. ● Focus on collections and reduce the Gaps . Margin Improvement ● Understand the contract. ● Knowing the gaps in contract and closing the gaps with customers. ● Knowing the payout to employees and authorities. ● Reconciliation - correction for gaps between billed & paid. ● Asking customers to increase the management fee on various value addition and solving customer problems. | 25% | ● Meeting Budget targets ● Revenue growth % ● Profitability % ● Collection% ● Price Increase % |
Client Relationship Management ● Strive to understand customer’s needs and deliver the right/customized solutions ● Build effective customer relationships, ensure customer satisfaction and promote company’s image ● Conduct all surveys and client requested security audits ● Ensure satisfaction and retention of existing clients ● Regular meeting with clients for performance feedback ● Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight ● Responding to client queries and concerns promptly | 20% | ● Client Retention % ● Customer Termination – value & number |
2 | Page
Job Description
Leadership & IR With support from Branch HR Team: ● Prepare manpower budget as per business requirements ● Recruit adequate number of quality direct manpower in accordance with business requirements ● Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course ● Ensure timely completion of joining formalities for new recruits, and their timely deployment ● Ensure development of Direct staff through refresher and other relevant training programmes ● Ensure maintenance of attendance, leave, overtime records etc. ● Ensure correct wages computation of direct staff ● Ensure timely payment of wages and other dues ● Ensure disciplinary action is taken wherever required ● Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: ● Ensure observance to highest standards of G4S Health & Safety norms in all areas of work ● Promote awareness within the team on safe working procedures ● Contribute to development of safe work procedures | 20% 10% | ● Attrition % ● Induction completion % ● Training hours for guards ● No of Health & Safety Incidents ● Health & Safety Compliance % |
Key Relationships | |
Internal ● Hub Head ● Branch Finance and HR teams ● Key/Core sales team ● Health & Safety team | External ● Clients ● External Partners – vendors, unions |
Key Competencies Required
Core Competencies Results Orientation ● Set Stretch Targets ● Planning & Organizing ● Performance Monitoring ● Resilience Customer Focus ● Listen & Respond | Functional competencies Strategic Orientation ● Business Acumen ● Financial Orientation ● Long Term Focus |
3 | Page
Job Description
● Ownership Engaging and Developing People ● Training ● Engaging Team Leading with Integrity ● Respect & Integrity ● Fostering Collaboration |
Qualification and Experience Required | |
Qualification | |
Minimum: Graduation / Diploma (if very relevant industry experience) | Desired: MBA/ Master’s degree or equivalent |
Relevant Experience
● Minimum 8-10 years of overall experience
● Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics)
● Experience of independently managing a P&L
● Ability to make sound, clear and relevant decisions
● Ability to resolve disputes/ disagreements
● Ability to carry people along, create team spirit and gain their commitment
● Ability to successfully manage widespread field operations
● Ability to work with labour unions
4 | Page
Maudhui yanayohusiana
-
Gundua taaluma za G4S huko UropaGundua fursa za kusisimua za kazi katika G4S huko Uropa. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
-
Gundua taaluma za G4S huko Asia Mashariki ya Kati
Gundua fursa za kusisimua za kazi katika G4S huko Asia Mashariki ya Kati. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
-
Huduma za Usalama katika G4S
Gundua taaluma za usalama zinazothawabisha katika G4S. Jiunge na timu zetu za wataalamu duniani kote ili kulinda jumuiya na kutoa suluhu bunifu za usalama.
-
Huduma za Pesa kwenye G4S
Gundua majukumu ya kusisimua ya Huduma za Pesa katika G4S. Jiunge na timu yetu ya ubunifu na uendeleze taaluma yako katika usimamizi na usalama wa pesa taslimu.
-
Huduma za Utunzaji na Marekebisho katika G4S
Gundua majukumu yenye kuridhisha ya Utunzaji na Urekebishaji katika G4S. Jiunge na timu yetu ili kuimarisha usalama wa jamii na kuendesha masuluhisho bunifu ya utunzaji wa kijamii na haki.
-
Usimamizi wa Vifaa katika G4S
Gundua kazi bora zaidi za Usimamizi wa Vifaa katika G4S. Jiunge na timu yetu ya kibunifu na uendeshe ubora katika utendakazi salama na wenye ufanisi.
-
Majukumu ya Kiutendaji na Utendaji katika G4S
Gundua anuwai ya majukumu na fursa za utendaji katika G4S, kutoka IT, Utawala na Utumishi hadi Usimamizi wa Miradi, Fedha na Huduma kwa Wateja.
-
Manufaa ya Wafanyikazi katika G4S
Gundua manufaa yetu ya kina, kutoka kwa maendeleo ya kitaaluma hadi afya na ustawi. Katika G4S, tunataka watu wetu kustawi na kufikia uwezo wao.
-
Gundua taaluma za G4S barani Afrika
Gundua fursa za kusisimua za kazi katika G4S barani Afrika. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
-
Gundua taaluma za G4S katika Amerika ya Kusini
Gundua fursa za kusisimua za kazi katika G4S katika Amerika ya Kusini. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
-
Gundua taaluma za G4S nchini Uingereza na Ayalandi
Gundua fursa za kusisimua za kazi katika G4S nchini Uingereza na Ayalandi. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
-
Afya na Usalama katika G4S
Usalama na ustawi wa wafanyikazi wetu ndio dhamana kuu ya G4S. Kuweka viwango vya juu zaidi vya usalama katika sekta yetu yote huwaweka wenzetu salama.
-
Kujifunza na Ukuzaji wa Kazi katika G4S
Katika G4S tunajitahidi kukuza utamaduni wa maendeleo endelevu na kuhimiza watu katika viwango vyote kukuza ujuzi wao na kufikia uwezo wao kamili.
-
Vidokezo vya Kuajiri na Maswali Yanayoulizwa Mara kwa Mara Kwa Mchakato Wetu wa Kutuma Maombi
Pata maelezo zaidi kuhusu mchakato wa maombi ya G4S. Ili kukusaidia katika safari yako, tumekusanya maswali yanayoulizwa sana na waombaji wetu.
-
Utamaduni na Umilikaji katika G4S
Kuwekeza katika utamaduni wa kujumuika huchangia mafanikio yetu - kuimarisha maendeleo ya kazi, kulinda jamii, na masuluhisho ya kiubunifu katika timu yetu ya kimataifa.
