Manager Operation
Republic of India
ID ya Tiro : 32576
Mofuta wa tiriso : Ditirelo tsa Tshireletso
Lefelo : Republic of India
Letsatsi le e phatlaladitsweng :
N/A
Letsatsi la go tswala :
Job Description
Department | Operations Support |
Job Title | Cluster Head |
Reports To (Title) | Zonal Head |
Employees reporting to this position: | |
Functional (Solid Line) | Administrative (Dotted Line) |
Number: 2-7 Roles: Rosterer, Collections Executive, Operations Manager | Number: 3 Roles: HR, Finance, Store |
Job Summary
To provide overall leadership for the cluster and ensure effective service delivery by managing: ● Profitability of cluster operations and assuming P&L responsibility
● Delivery of high quality service to customers and ensuring effective operations ● Health & safety and leadership for all branch functions
Job Responsibilities and Accountabilities
Area of Responsibility % time spentPerformance Metrics
Operations Management ● Formulate & implement cluster strategy linked with Hub strategy ● Directly accountable for planning and organizing branch operations ● Ensure proper start-up of new assignments ● Manage guard sourcing in terms of scouting, referrals and walk-ins ● Ensure proper deployment, rostering & attendance of guards ● Ensure proper supervision, patrolling & review in terms of day & night checks ● Conduct security audits of large assignments periodically ● Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads ● Maintain consistent, complaint free, high quality service levels ● Support and facilitate implementation of corporate projects | 25% | ● No. of Quality incidents ● Quality audit reports ● Client satisfaction score |
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Job Description
Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth ● To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections ● Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. ● Gap analysis in invoicing and collections. Price Increase ● Timely communication with customer and related stakeholders. ● Agreement to pay / timely billing with customer ● Variance analysis of actual vs budget. ● Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt ● Understanding the bad debt reasons and devising the strategy in recovering the same. ● Do the analysis and take the necessary course of action. ● Focus on collections and reduce the Gaps . Margin Improvement ● Understand the contract. ● Knowing the gaps in contract and closing the gaps with customers. ● Knowing the payout to employees and authorities. ● Reconciliation - correction for gaps between billed & paid. ● Asking customers to increase the management fee on various value addition and solving customer problems. | 25% | ● Meeting Budget targets ● Revenue growth % ● Profitability % ● Collection% ● Price Increase % |
Client Relationship Management ● Strive to understand customer’s needs and deliver the right/customized solutions ● Build effective customer relationships, ensure customer satisfaction and promote company’s image ● Conduct all surveys and client requested security audits ● Ensure satisfaction and retention of existing clients ● Regular meeting with clients for performance feedback ● Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight ● Responding to client queries and concerns promptly | 20% | ● Client Retention % ● Customer Termination – value & number |
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Job Description
Leadership & IR With support from Branch HR Team: ● Prepare manpower budget as per business requirements ● Recruit adequate number of quality direct manpower in accordance with business requirements ● Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course ● Ensure timely completion of joining formalities for new recruits, and their timely deployment ● Ensure development of Direct staff through refresher and other relevant training programmes ● Ensure maintenance of attendance, leave, overtime records etc. ● Ensure correct wages computation of direct staff ● Ensure timely payment of wages and other dues ● Ensure disciplinary action is taken wherever required ● Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: ● Ensure observance to highest standards of G4S Health & Safety norms in all areas of work ● Promote awareness within the team on safe working procedures ● Contribute to development of safe work procedures | 20% 10% | ● Attrition % ● Induction completion % ● Training hours for guards ● No of Health & Safety Incidents ● Health & Safety Compliance % |
Key Relationships | |
Internal ● Hub Head ● Branch Finance and HR teams ● Key/Core sales team ● Health & Safety team | External ● Clients ● External Partners – vendors, unions |
Key Competencies Required
Core Competencies Results Orientation ● Set Stretch Targets ● Planning & Organizing ● Performance Monitoring ● Resilience Customer Focus ● Listen & Respond | Functional competencies Strategic Orientation ● Business Acumen ● Financial Orientation ● Long Term Focus |
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Job Description
● Ownership Engaging and Developing People ● Training ● Engaging Team Leading with Integrity ● Respect & Integrity ● Fostering Collaboration |
Qualification and Experience Required | |
Qualification | |
Minimum: Graduation / Diploma (if very relevant industry experience) | Desired: MBA/ Master’s degree or equivalent |
Relevant Experience
● Minimum 8-10 years of overall experience
● Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics)
● Experience of independently managing a P&L
● Ability to make sound, clear and relevant decisions
● Ability to resolve disputes/ disagreements
● Ability to carry people along, create team spirit and gain their commitment
● Ability to successfully manage widespread field operations
● Ability to work with labour unions
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Diteng tse di Amanang
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Bona ditiro tsa G4S kwa YuropaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Yuropa. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Asia & Botlhaba Gare
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Asia & Botlhaba Gare. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Ditirelo tsa Tshireletso kwa G4S
Bona ditiro tsa tshireletso tse di busetsang kwa G4S. Kopanela le ditlhopha tsa rona tsa bomaitseanafo go ralala lefatshe go tshireletsa ditšhaba le go ntsha ditharabololo tsa tshireletso tse disha.
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Ditharabololo tsa Madi kwa G4S
Bona ditiro tsa Ditharabololo tsa Madi tse di kgatlhang kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tswelele ka tiro mo tsamaisong ya madi le tshireletso.
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4S
Bona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4S
Bona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4S
Bona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4S
Bona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa Aforika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin Amerika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & Ireland
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa UK & Ireland. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Botsogo le Tshireletso kwa G4S
Tshireletso le botsogo jwa babereki ba rona ke boleng jwa konokono jwa G4S. Go tlhomamisa maemo a a kwa godimo a tshireletso mo madirelong a rona go dira gore babereki ba rona ba sireletsege.
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Go Ithuta le Kgolo ya Tiro kwa G4S
Kwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go Ikopela
Ithute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4S
Go beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.
