Manager Operation
भारत
जागिरको परिचयपत्र : 32576
जागिरको श्रेणी : सुरक्षा सेवाहरू
स्थानहरू : भारत
पोस्ट गरिएको मिति :
N/A
बन्द हुने मिति :
Job Description
Department | Operations Support |
Job Title | Cluster Head |
Reports To (Title) | Zonal Head |
Employees reporting to this position: | |
Functional (Solid Line) | Administrative (Dotted Line) |
Number: 2-7 Roles: Rosterer, Collections Executive, Operations Manager | Number: 3 Roles: HR, Finance, Store |
Job Summary
To provide overall leadership for the cluster and ensure effective service delivery by managing: ● Profitability of cluster operations and assuming P&L responsibility
● Delivery of high quality service to customers and ensuring effective operations ● Health & safety and leadership for all branch functions
Job Responsibilities and Accountabilities
Area of Responsibility % time spentPerformance Metrics
Operations Management ● Formulate & implement cluster strategy linked with Hub strategy ● Directly accountable for planning and organizing branch operations ● Ensure proper start-up of new assignments ● Manage guard sourcing in terms of scouting, referrals and walk-ins ● Ensure proper deployment, rostering & attendance of guards ● Ensure proper supervision, patrolling & review in terms of day & night checks ● Conduct security audits of large assignments periodically ● Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads ● Maintain consistent, complaint free, high quality service levels ● Support and facilitate implementation of corporate projects | 25% | ● No. of Quality incidents ● Quality audit reports ● Client satisfaction score |
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Job Description
Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth ● To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections ● Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. ● Gap analysis in invoicing and collections. Price Increase ● Timely communication with customer and related stakeholders. ● Agreement to pay / timely billing with customer ● Variance analysis of actual vs budget. ● Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt ● Understanding the bad debt reasons and devising the strategy in recovering the same. ● Do the analysis and take the necessary course of action. ● Focus on collections and reduce the Gaps . Margin Improvement ● Understand the contract. ● Knowing the gaps in contract and closing the gaps with customers. ● Knowing the payout to employees and authorities. ● Reconciliation - correction for gaps between billed & paid. ● Asking customers to increase the management fee on various value addition and solving customer problems. | 25% | ● Meeting Budget targets ● Revenue growth % ● Profitability % ● Collection% ● Price Increase % |
Client Relationship Management ● Strive to understand customer’s needs and deliver the right/customized solutions ● Build effective customer relationships, ensure customer satisfaction and promote company’s image ● Conduct all surveys and client requested security audits ● Ensure satisfaction and retention of existing clients ● Regular meeting with clients for performance feedback ● Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight ● Responding to client queries and concerns promptly | 20% | ● Client Retention % ● Customer Termination – value & number |
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Job Description
Leadership & IR With support from Branch HR Team: ● Prepare manpower budget as per business requirements ● Recruit adequate number of quality direct manpower in accordance with business requirements ● Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course ● Ensure timely completion of joining formalities for new recruits, and their timely deployment ● Ensure development of Direct staff through refresher and other relevant training programmes ● Ensure maintenance of attendance, leave, overtime records etc. ● Ensure correct wages computation of direct staff ● Ensure timely payment of wages and other dues ● Ensure disciplinary action is taken wherever required ● Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: ● Ensure observance to highest standards of G4S Health & Safety norms in all areas of work ● Promote awareness within the team on safe working procedures ● Contribute to development of safe work procedures | 20% 10% | ● Attrition % ● Induction completion % ● Training hours for guards ● No of Health & Safety Incidents ● Health & Safety Compliance % |
Key Relationships | |
Internal ● Hub Head ● Branch Finance and HR teams ● Key/Core sales team ● Health & Safety team | External ● Clients ● External Partners – vendors, unions |
Key Competencies Required
Core Competencies Results Orientation ● Set Stretch Targets ● Planning & Organizing ● Performance Monitoring ● Resilience Customer Focus ● Listen & Respond | Functional competencies Strategic Orientation ● Business Acumen ● Financial Orientation ● Long Term Focus |
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Job Description
● Ownership Engaging and Developing People ● Training ● Engaging Team Leading with Integrity ● Respect & Integrity ● Fostering Collaboration |
Qualification and Experience Required | |
Qualification | |
Minimum: Graduation / Diploma (if very relevant industry experience) | Desired: MBA/ Master’s degree or equivalent |
Relevant Experience
● Minimum 8-10 years of overall experience
● Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics)
● Experience of independently managing a P&L
● Ability to make sound, clear and relevant decisions
● Ability to resolve disputes/ disagreements
● Ability to carry people along, create team spirit and gain their commitment
● Ability to successfully manage widespread field operations
● Ability to work with labour unions
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सम्बन्धित सामग्री
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युरोपमा G4S करियरहरू अन्वेषण गर्नुहोस्युरोपमा G4S मा आकर्षक करियर अवसरहरू पत्ता लगाउनुहोस्। जागिरका अवसरहरू खोज्नुहोस्, अलर्टहरू सेट अप गर्नुहोस् र सुरक्षाक्षेत्रमा विश्वव्यापी रुपमै अग्रणी कम्पनीमा सामेल हुन अहिले नै आवेदन दिनुहोस्।
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एसिया तथा मध्यपूर्वमा G4S करियरहरू अन्वेषण गर्नुहोस्
एसिया तथा मध्यपूर्वमा G4S मा रोमाञ्चक करियर अवसरहरू पत्ता लगाउनुहोस्। सुरक्षामा विश्वव्यापी नेतामा सामेल हुन जागिरका अवसरहरू खोज्नुहोस्, अलर्टहरू सेट अप गर्नुहोस् र अहिले नै आवेदन दिनुहोस्।
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G4S मा सुरक्षा सेवाहरू
G4S मा आकर्षक सुरक्षा करियरहरू अन्वेषण गर्नुहोस्। समुदायहरूलाई सुरक्षित राख्न र नवीन सुरक्षा समाधानहरू प्रदान गर्न विश्वभरका हाम्रा विशेषज्ञ टीमहरूमा सामेल हुनुहोस्।
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G4S मा नगद समाधान सम्बन्धि सेवाहरू
G4S मा आकर्षक नगद समाधान सम्बन्धि भूमिकाहरू अन्वेषण गर्नुहोस्। हाम्रो रचनात्मक टीममा सामेल हुनुहोस् र नगद व्यवस्थापन र सुरक्षणमा आफ्नो करियरलाई अगाडि बढाउनुहोस्।
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G4S मा हेरचाह र पुनर्सथापना सेवाहरू
G4S मा पुरस्कृत हेरचाह र पुनर्सथापना सम्बन्धि भूमिकाहरू अन्वेषण गर्नुहोस्। सामुदायिक सुरक्षा बढाउन र रचनात्मक सामाजिक हेरचाह र न्याय सम्बन्धि समाधानहरूलाई हाँक्न हाम्रो टीममा सामेल हुनुहोस्।
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G4S मा सरसफाइ तथा सुविधा व्यवस्थापन सेवा
G4S मा सरसफाइ तथा सुविधा व्यवस्थापन क्षेत्रका शीर्ष जागिरहरू अन्वेषण गर्नुहोस्। हाम्रो रचनात्मक टीममा सामेल हुनुहोस् र सुरक्षित एवं कुशल कार्यसञ्चालनमा उत्कृष्टता हासिल गर्नुहोस्।
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G4S मा कार्य तथा सञ्चालनसँग सम्बन्धित जागिरहरू
G4S मा IT, प्रशासन र HR देखि परियोजना व्यवस्थापन, वित्त र ग्राहक सेवा सम्मका कार्यमुलक भूमिका र अवसरहरूको विस्तृत दायरा अन्वेषण गर्नुहोस्।
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G4S मा कर्मचारीले प्राप्त गर्ने लाभहरू
व्यावसायिक विकासदेखि स्वास्थ्य र कल्याणसम्मका हाम्रा व्यापक लाभहरू बारे पत्ता लगाउनुहोस्। G4S मा हामी हाम्रा मानिसहरूको समृद्धि र उनीहरूको क्षमता अभिबृद्धि होस भन्ने चाहन्छौं।
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अफ्रिकामा G4S करियरहरू अन्वेषण गर्नुहोस्
अफ्रिका G4S मा आकर्षक करियर अवसरहरू पत्ता लगाउनुहोस्। जागिरका अवसरहरू खोज्नुहोस्, अलर्टहरू सेट अप गर्नुहोस् र सुरक्षाक्षेत्रमा विश्वव्यापी रुपमै अग्रणी कम्पनीमा सामेल हुन अहिले नै आवेदन दिनुहोस्।
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ल्याटिन अमेरिकामा G4S करियरहरू अन्वेषण गर्नुहोस्
मध्य अमेरिकामा G4S मा आकर्षक करियर अवसरहरू पत्ता लगाउनुहोस्। जागिरका अवसरहरू खोज्नुहोस्, अलर्टहरू सेट अप गर्नुहोस् र सुरक्षाक्षेत्रमा विश्वव्यापी रुपमै अग्रणी कम्पनीमा सामेल हुन अहिले नै आवेदन दिनुहोस्।
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बेलायत र आयरल्याण्डमा G4S करियरहरू अन्वेषण गर्नुहोस्
एसिया तथा मध्यपूर्वमा G4S मा आकर्षक करियर अवसरहरू पत्ता लगाउनुहोस्। जागिरका अवसरहरू खोज्नुहोस्, अलर्टहरू सेट अप गर्नुहोस् र सुरक्षाक्षेत्रमा विश्वव्यापी रुपमै अग्रणी कम्पनीमा सामेल हुन अहिले नै आवेदन दिनुहोस्।
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G4S मा स्वास्थ्य र सुरक्षा
हाम्रा कर्मचारीहरूको सुरक्षा र कल्याण G4S को मुख्य मूल्य हो। हाम्रो उद्योगभरि सुरक्षाको लागि उच्चतम मापदण्डहरू निर्धारण गर्नाले हाम्रा सहकर्मीहरूलाई सुरक्षित राख्छ।
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G4S मा सिकाइ र वृत्ति विकास
G4S मा हामी निरन्तर विकासको संस्कृतिलाई बढावा दिन र सबै तहका मानिसहरूलाई उनीहरूको सीप अभिबृद्धि गर्न र उनीहरूको पूर्ण क्षमतामा पुग्न प्रोत्साहित गर्न प्रयासरत छौं।
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हाम्रो आवेदन/ भर्ना प्रक्रियाको लागि सुझावहरू र बारम्बार सोधिने प्रश्नहरू
G4S अन्तर्गत आवेदन प्रक्रियाको बारेमा थप जान्नुहोस्। तपाईंको यात्रामा मद्दत गर्न, हामीले हाम्रा आवेदकहरूबाट धेरै सोधिने प्रश्नहरू एकैसाथ राखेका छौं।
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G4S मा कार्यसंस्कृति र समावेशि सम्बन्ध
समावेशिताको संस्कृतिमा गरिेएको लगानीले नै हाम्रो सफलतालाई गति प्रदान गर्छ — जसले वृत्तिविकास तथा समुदायको सुरक्षालाई सुदृढ गर्छ र हाम्रो विश्वव्यापी टिमका बिचमा रचनात्मक समाधानहरू सिर्जना गर्न सहयोग पुर्याउँछ।
