Muhtasari wa jukumu
Kama Wakala wa Huduma kwa Wateja, utakuwa sehemu ya kwanza ya mawasiliano kwa wateja wetu wa ndani na nje, ukitoa kiwango cha juu zaidi cha usaidizi kamili na kamili kwa wateja. Majukumu yetu ni muhimu na yanatofautiana, kuhakikisha utendakazi mzuri wa mikataba yetu kwa kutoa usaidizi mzuri, uliopangwa vizuri, na wa kitaalamu.
Unaweza kufanya kazi na wateja wetu, kujadili maswali yao, madai, na maswali ya jumla kupitia simu, barua pepe, na njia zingine za mawasiliano; kutoa usaidizi wa kiutawala na kiutendaji kwa biashara na kuratibu na idara zingine za G4S ili kutoa uzoefu wa hali ya juu kwa wateja.
Ujuzi wa msingi utakaoujua
Usimamizi wa wadau
Jifunze kuwasiliana kitaalamu na washirika wa ndani wa biashara na wateja mashuhuri ili kutatua maswali magumu na kudumisha viwango vya huduma.
Mifumo ya kiufundi ya hali ya juu
Programu kuu za programu zinazoongoza katika sekta ya usimamizi wa dawati la huduma na ufuatiliaji wa data, kama vile VRIS na Hospitality Suite.
Utatuzi wa migogoro
Kukuza uwezo wa kushughulikia malalamiko na maswali ya jumla chini ya shinikizo, kudumisha mtazamo chanya na wa kuchukua hatua katika mazingira ya watu mashuhuri.
Senior Customer Services Assistant
Cheltenham, Uingereza
Kitambulisho cha kazi : 10992
Jamii ya kazi : Usimamizi wa Vifaa
Mahali : Cheltenham, Uingereza
Tarehe iliyochapishwa :
10/02/2026
Tarehe ya kufunga :
30/10/2026
SENIOR CUSTOMER SERVICE ASSISTANT
Salary: £31,646.31 per annum
Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday (8hr shifts between the hours of 06:30 - 19:00)
Location: Cheltenham, Gloucestershire
Excellent benefit package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to achieving and maintaining clearance requirements.
G4S Facilities Management are recruiting a Senior Customer Service Assistant on a full-time, permanent basis based in Cheltenham. This will be between the hours of 6am and 7pm as the business needs
We are looking for a dedicated and professional individual to assist the G4S Customer Services Team Leader in leading, managing and developing the Customer Services team to provide an efficient and professional service to the customer.
- Leadership: Lead and manage the development of the Customer Services Hub team to achieve all operational and business objectives.
- Service Standards: Develop and maintain all operational procedures and SLAs. Proactively seek and implement service improvements to maximize customer satisfaction.
- Management & Reporting: Assist in resource management, shift scheduling, and staff organisation. Produce required management information, reports, and SLA data.
- Stakeholder Relations: Build and maintain effective customer relationships to fully understand needs and enhance G4S reputation. Coordinate with other G4S service areas and system providers for smooth operation.
- Compliance & Execution: Ensure adherence to all Client security guidelines and H&S regulations. Perform all ICSC and Switchboard duties.
- Oversight: Monitor team supplies and keep the Line Manager informed of all key issues. Provide cover for the Team Leader as required.
Required skills and attributes:
- Proven Supervisory/Leadership Experience: Demonstrated ability to lead and manage teams within a customer-facing environment.
- Exceptional Communication: Excellent verbal and written communication skills, supported by strong interpersonal abilities to manage client and team relationships.
- Organisational Excellence: Highly organized, methodical, and detail-oriented approach to task management and execution.
- Customer Focus: Excellent and proven customer service skills.
- Technical Proficiency: Competent IT literacy across standard business applications.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- 2.5% Golden Hello payment
- £2,000 annual retention bonus, subject to maintaining clearance requirements.
- 27.5 days holiday plus bank holidays
- Progression, training and development catered to you.
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Please be aware that due to the nature of the business security clearance to a high government level will be required.
G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.
#LI-RG1
Msikilize mmoja wa wanachama wa timu yetu ya Huduma kwa Wateja
Zawadi na faida
Kufanya kazi kwa G4S kunamaanisha kuwa wewe ni sehemu ya biashara inayoongoza sokoni duniani. Tumejitolea kuwekeza katika watu wetu na kutoa kifurushi cha faida chenye ushindani na kina kilichoundwa ili kusaidia ustawi wako wote.
Maendeleo na Ukuaji
Tunatoa fursa maalum za maendeleo, mafunzo, na maendeleo zinazolingana na malengo yako ya kazi.
Fidia na Zawadi
Tunaamini katika kutambua kazi ngumu kupitia malipo ya ushindani na zawadi zinazotegemea utendaji zinazosherehekea mafanikio yako binafsi na ya timu.
Afya na Ustawi
Tunaweka kipaumbele ustawi wako wa kimwili na kiakili kwa programu na rasilimali kamili za usaidizi zilizoundwa kukusaidia kujiletea ubora wa hali ya juu kazini kila siku.
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