National Operations Director
Centurion, Afrika Kusini
Kitambulisho cha kazi : 30816
Jamii ya kazi : Inafanya kazi
Mahali : Centurion, Afrika Kusini
Tarehe iliyochapishwa :
N/A
Tarehe ya kufunga :
Main Purpose of Position
The management of the provision of quality contractual and ad-hoc integrated security services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.
1. Effective Management of the Regional Financial Performance
Revenue Growth:
Organic Growth achieved against budget
Escalations achieved against budget
Gross Margin Improvement :
Direct Labour control / % improvement 6 monthly
Direct Other cost reduction / % improvement 6 monthly
Contract profitability against budget
Pbita Improvement / Budget Achievement :
Escalations achieved against budget
Overhead Cost Control :
Overhead % compared with budget
Overhead cost reduction 6 monthly
Number of claims / claim value reduction 6 monthly
Manage the Region’s Cash Flow:
DSO management / reduction 6 monthly
Debt increase beyond 60 days
Bad debt movement into 180 days
Capex spent vs. budget
2.Effective management of staff with region
Effective Organisation
Regional organisational structure staffed,
Allocation of tasks,
Job descriptions complete
Six monthly appraisals, training needs analysis and schedule
Staff turnover analysis, reduction of staff turnover 6 monthly
Staff Development :
Succession Planning in place, updated and practiced
Employment equity % achievement vs. targets
Staff matters :
Number of pay queries resolved, unresolved, movement up/down compared 6 monthly
Disciplinary cases / dismissals reduction 6 monthly
CCMA cases reduction 6 monthly
Effective Management of Operations
Customer Focus :
Retention and customer satisfaction ratings improved
Proportion / % of contracts lost reduced
Proof of contact / meeting schedule with customers on all levels of management (Sup / CM / CSM / Ops Mng / ROD)
Quality of Service :
Quality Audit rating, correction plan in place and implemented
Utilisation of Ops Procedure Manual on Contract, CM, CSM and Ops Manager levels
Contracts % SLA’s in place and signed – 6 monthly improvement
Shared Best Practice :
Specific examples of implementation of BP from other regions
Effective Management of Business Development Function
Marketing Plan :
In place and integration with National level marketing
Identification of top 5 competitors
ID top 3 contracts targeted 6 monthly
Effective Management of Systems Business / Systems Business Development.
Progress / success re new business achieved vs. budget on a 6 monthly basis
ISS / Systems progress vs. target turnover measured 6 monthly
Minimum margin %’s achieved wrt systems business
Project management of all new business registered on Access
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents on all levels
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Wear protective clothing all the tim
Qualification
Grade 12
Proven qualification in general management recommende
Experience
Previous specialized industry within the Security industry
Minimum of 3 to 5 years’ general management experience
Business acumen - sound understanding of financial information (Profit and Loss Statement)
Proven experience in Customer Relationship Management
Skills and Attributes
Google for Work
MS Office Computer skills
Acting professionally at all times
Communication (written and verbal)
Ability to develop policies and procedures
Leading People
Managing Professionally
Managing Conflict
Communication (Written and Verbal)
Negotiation
Awareness of Market Environment
Delivery Strategy
Financial Skills
Computer Literacy
Working with complexity
Awareness of the market environment
Ability to respond positively and enthusiastically to change
Attention to detail
Ability to support others
Work under pressure
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