National Operations Director

Main Purpose of Position

The management of the provision of quality contractual and ad-hoc integrated security services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

1. Effective Management of the Regional Financial Performance 

Revenue Growth:

• Organic Growth achieved against budget 

• Escalations achieved against budget

Gross Margin Improvement : 

• Direct Labour control / % improvement 6 monthly

• Direct Other cost reduction / % improvement 6 monthly 

• Contract profitability against budget 

Pbita Improvement / Budget Achievement : 

• Escalations achieved against budget 

Overhead Cost Control : 

• Overhead % compared with budget 

• Overhead cost reduction 6 monthly

• Number of claims / claim value reduction 6 monthly  

Manage the Region’s Cash Flow:

• DSO management / reduction 6 monthly 

• Debt increase beyond 60 days 

• Bad debt movement into 180 days 

• Capex spent vs. budget

2.Effective management of staff with region

• Effective Organisation 

• Regional organisational structure staffed, 

• Allocation of tasks, 

• Job descriptions complete

• Six monthly appraisals, training needs analysis and schedule

• Staff turnover analysis, reduction of staff turnover 6 monthly 

• Staff Development : 

• Succession Planning in place, updated and practiced 

• Employment equity % achievement vs. targets 

• Staff matters : 

• Number of pay queries resolved, unresolved, movement up/down compared 6 monthly 

• Disciplinary cases / dismissals reduction 6 monthly 

• CCMA cases reduction 6 monthly

Effective Management of Operations

Customer Focus : 

• Retention and customer satisfaction ratings improved 

• Proportion / % of contracts lost reduced 

• Proof of contact / meeting schedule with customers on all levels of management (Sup / CM / CSM / Ops Mng / ROD) 

Quality of Service : 

• Quality Audit rating, correction plan in place and implemented

• Utilisation of Ops Procedure Manual on Contract, CM, CSM and Ops Manager levels 

• Contracts % SLA’s in place and signed – 6 monthly improvement

Shared Best Practice : 

• Specific examples of implementation of BP from other regions

Effective Management of Business Development Function

Marketing Plan : 

• In place and integration with National level marketing

• Identification of top 5 competitors 

• ID top 3 contracts targeted 6 monthly

Effective Management of Systems Business / Systems Business Development.

Progress / success re new business achieved vs. budget on a 6 monthly basis

ISS / Systems progress vs. target turnover measured 6 monthly 

Minimum margin %’s achieved wrt systems business

• Project management of all new business registered on Access

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.

• Participate in safety forums created by company for example safety meetings and safety talks

• Report all safety incidents to the relevant people

• Discuss all safety incidents on all levels

• Follow-up on any activities assigned through safety meeting/committee/representative/management

• Attend safety education and refresher programmes

• Comply with safety policies and procedures at workplace

• Distribute safety information as and when required

• Wear protective clothing all the tim

Qualification

• Grade 12

• Proven qualification in general management recommende

Experience

• Previous specialized industry within the Security industry 

• Minimum of 3 to 5 years’ general management experience

• Business acumen - sound understanding of financial information (Profit and Loss Statement)

• Proven experience in Customer Relationship Management

Skills and Attributes

• Google for Work

• MS Office Computer skills 

• Acting professionally at all times

• Communication (written and verbal)

• Ability to develop policies and procedures

• Leading People

• Managing Professionally

• Managing Conflict

• Communication (Written and Verbal)

• Negotiation

• Awareness of Market Environment

• Delivery Strategy

• Financial Skills

• Computer Literacy

• Working with complexity

• Awareness of the market environment

• Ability to respond positively and enthusiastically to change

• Attention to detail

• Ability to support others

• Work under pressure