Cash Allocation Team Leader

What we can offer you:

• Salary: The base salary is up to £33,990 based on experience, generous annual leave allowance plus other benefits.

• Location: The role will be based at our Worksop Office S81 7QF with some flexibility for working from home. You will be required to attend the office a minimum of 2 days per week. 

About the role and team

As Cash Allocation Team Leader you will oversee the activity of an overseas team. You will be responsible for reviewing the outputs and deliverables of the offshore Cash Allocation team.  Ensuring that customer payments are allocated in an accurate and timely manner. 

Your responsibilities will include:

• Monitor and review performance of the Offshore Cash Allocation team, processes, and seek ways  to improve service and delivery without impacting on controls

• Be responsible for allocation of work and resource planning within the team

• Support internal and external audit when required

• Ensure effectiveness and efficiency across multiple ERP’s whilst professionally liaising with third party providers.

• Effective management, clear communication and professional liaison with members of the immediate team and wider department.

• Drive KLI’s and SLA’s within the offshore team across all BU’s with a view to following process to achieve P&L benefit where viable.

• Promote a culture of and efficiency within the offshore team whilst being able to challenge current ways of working, propose and manage implementation of tangible business improvements

• Be a point of escalation for internal stakeholders

• Ensure all corporate policies, standards and agreed Finance processes are adhered to by the team, rectifying any non-conformances as appropriate

• Collaborate with other operational teams to proactively look for ways to reduce handoffs and costs and overall improve customer satisfaction

• Deliver induction and on-going training for all staff in the Cash Allocation team

• Actively promote equality, diversity and inclusion with the Credit Control & Billing team 

• and lead the team in a manner consistent with G4S principles

What we're looking for:

Essential Requirements

• Financial Systems Expertise: Demonstrable understanding of core accounting systems, including SAP and/or other Finance platforms, and their interactions with Accounts Receivable ledgers.

• Team Leadership & Performance Management: Proven experience in leading teams to deliver against Service Level Agreements (SLAs) and achieve critical business objectives.

• Complex Reconciliation Mastery: A track record of successfully completing and resolving intricate financial reconciliations.

• Proficiency in Microsoft Office Suite: Expert command of MS Excel, MS Word, and MS PowerPoint for reporting and communication.

• High-Volume Operational Experience: Ability to thrive and deliver results within a busy, fast-paced Customer Service or Finance environment.

• Strong Communication & Numeracy: Excellent verbal and written communication skills combined with strong numeracy for precise financial reporting.

Desirable Skills

• Service Excellence: Should possess the drive to deliver a high-quality service to help promote the Financial Shared Service Centre.

• Analytical Accuracy: Excellent attention to detail required to resolve complex reconciliation issues.

• Leadership & Motivation: Ability to motivate a team to deliver against agreed service levels.

• Team Collaboration: A dedicated team player willing to help, support, and encourage colleagues.

• Time Management: Strong organizational skills to ensure own and team targets are prioritized effectively.

• Resilience: Ability to keep calm under pressure and maintain morale within the team.

• Professional Confidence: Have the confidence to question and challenge processes when required.