Sergeant (Dispatcher)

Company Overview:

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate:  $32.75 per hour

G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring a Sergeant (Dispatcher). The Dispatcher plays a key role in the daily coordination and dispatch of transportation missions. Responsibilities include managing requests in INSIGHT, scheduling and adjusting officer assignments, ensuring timely arrival of transport teams, and serving as a liaison between the client and G4S supervisors. The Dispatcher ensures all routes are properly staffed, trip information is accurately recorded, and operational needs are met.

RESPONSIBILITIES:

• Acknowledge, schedule, and disatch transportation requests in INSIGHT.
• Review scheduled missions in INSIGHT to ensure assignments and timely arrival of transport teams. 
• Complete trip logs and trip information in INSIGHT.
• Serve as a liaison with the client regarding transportation request updates, changes, and corrections.
• Liaison with G4S supervisors and managers at various hubs to ensure coverage and scheduling of all transportation requests.
• Update the officer schedule with assigned transportation routes.
• Communicate with G4S supervisors regarding officer schedule adjustments to ensure adequate coverage of transportation routes.
• Order meals from vendor to ensure adequate meals on hand for transportation routes and processing centers.
• Other dispatch duties as assigned.

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent
• Must be able to pass any state-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Must be a citizen or lawful permanent resident of the United States
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws; G4S will consider qualified applications with criminal histories in a manner consistent with applicable laws
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
• Minimum of two (2) years of driving experience and a minimum of 21 years of age (as required by the Department of Transportation)
• Minimum of three (3) years of experience in any combination of the following:
• Law enforcement
• Military police
• Security officer engaged in functions related to civil or administrative correctional operations
• Must be at least 21 years old or minimum required by the state, if higher
• Must be able to read, understand, and comprehend legal regulatory rulings and guidance
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Planning and organizing skills
• Proficiency with Microsoft Office applications
• Problem solving and active listening skills
• Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles
• Able to mediate conflict with tact, diplomacy
• Team leadership skills; coaching, mentoring, motivating others
• Setting and achieving goals
• Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior 
• Texas Commission License for armed security personnel
• Possession of a current and valid Commercial Driver’s License with a Passenger endorsement
• Fluency in multiple languages (reading, writing, and speaking)
• Possession of an active federal clearance
• Dispatching or scheduling experience, preferably in a transportation industry related field

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eleven paid holidays annually and up to 56 hours sick leave accrued annually 
• Vacation time per CBA

G4S Secure Solutions (USA) Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.