Senior Technician - Secure Solutions - Witbank Witbank l Mpumalanga Market Related

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Senior Technician based at our operations in Emalahleni, Mpumalanga reporting to Regional Technical Manager.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role Senior Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation. 

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility:

Main Purpose of Position:
Deliver technical services relating with the implementation, installation and maintenance of technology contracts and projects. Assist with site surveys for new implementations and compile scope of work for hardware/software requirements. Ensuring compliance with health and safety regulations is maintained at all times in the delivery of technical services.

Effective management and administration of the technology contract to ensure sound financial performance

• Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
• Contract Margin Management

               -Billable hours

               -Job Cards

               -Cost

• Timelines/Goals Manage the contract cash flow and oversight of invoice documentation and accuracy of information.

Effective management of staff

Effective Organization

• Proper allocation of staff to work flow and job requirements.
• Coordinate with Office around work requirements
• Monitor daily tasks
• Train and upskill subordinates

Leadership

• Staff motivation levels
• Evaluate staff performance
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Effective management of operations

• Co-coordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
• Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.

Client retention and customer service levels

• Ensuring that all required formal customer meetings are scheduled, attended and minuted.
• Maintenance of positive customer relationships

Quality Management/Ops Process management – adherence to quality standard

• Conduct and oversee quality controls and inspections

Effective management of business development function

 New business development

•  Identifying new business opportunities in the region’s sphere of operations, as     well as in terms of growth of business with existing customers.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Comply with safety policies and procedures at workplace

The Ideal Candidate:

Qualifications and Experience 

• Grade 12
• Formal Technical Training advantageous
• Electronic Security Services /Maintenance experience
• Extensive experience w.r.t. implementation of the following systems:
  I. CCTV
  II. Access Control
  III. Intruder Detection
  IV. Fire Detection
  V. Fire Suppression
• Experience in Sales by compiling scope of work
• Financial Management relative to managing profitability
• Good conceptual interpretation and presentation of financial and operational reports to the Regional Technical Manager.

Skills and Attributes

• South African security legislation 
• Health and Safety legislation
• Leading people
• Managing professionally
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Computer literacy
• Basic financial skills
• Risk identification
•  Driving change
• Customer Thinking
• Delivering objectives
• Awareness of the market environment
• Delivering strategy

Software Knowledge Level

• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.

Hardware Knowledge Level

• Broad knowledge of Time and Attendance Hardware
• Broad knowledge of Access Control Hardware
• Broad knowledge of CCTV
• Broad knowledge of Alarms
• Broad knowledge of Electric Fencing
• Broad knowledge of Gate Motors
• Broad knowledge of Intercoms
• Broad knowledge of PA systems
• Strong knowledge base on communication protocol wiring i.e. CAT5