Cleaning Team Leader

Location: Cheltenham, Gloucestershire |
Salary: £31,926.28 |
Posted: 12 Feb 2024 |
Closes: 11 Mar 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11687

Role Responsibility:

Cleaning Team Leader

Salary £31,926.28

Working Hours: Permanent, Full-Time, 40 Hours per week

Location: FCO, Cheltenham GL51 0EX


Including an annual retention bonus of £2,000 (pro-rata), subject to maintaining Clearance requirements, plus 2.5 extra holiday Privilege days per year


At G4S Facilities Management  we are passionate about the services we deliver and our facilities management professionals are at the heart of everything that we do.


We are looking to recruit a Team Leader to join our  team and provide a high-quality cleaning service. 


This is a full-time role based at FCO, Cheltenham GL51 0EX, working 40 hours per week, Monday to Friday from 6pm - 2am  Previous professional cleaning experience would be a benefit  but not essential as training will be provided for the right candidate.


You will be responsible for helping to manage the G4S Cleaning Team and the services they provide. To provide a professional, comprehensive Facilities Management service, whilst assisting with the delivery of this prestigious contract. 


This role requires an individual who is hardworking, tenacious and who wants to deliver the best quality service, whilst ensuring that the customer satisfaction is maintained at all times.  You will need to be efficient and comfortable with managing and developing a team. Whilst being able to multitask, work under pressure and prioritise your workload to provide a safe and hygienic environment.


Key Responsibilities:


  • To assist the Cleaning Manager in leading and developing a skilled team to meet operational and business needs.

  • Monitor delivery of services against SLA’s and SLT’s. Ensuring that performance data is recorded and available for inspection by auditors, client, authority etc.

  • To schedule work to meet fluctuations in staffing levels and customer requests.

  • Keep management informed by identifying trends

  • Respond to customer enquiries and complaints

  • Assist with the preparation and submission of Security Management Plans (SMP’s) in support of the department requirements

  • Liaise with Client, Customers, other areas of G4S and contractors as required

  • Perform other duties as necessary during times of peak demand or staff absences to contribute to the team effort to accomplish results

  • Maintain level of staff delivery by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

  • Promote staff development and training

  • To maintain staff records and carry out all administration requirements for all team members

  • To comply with the Health and Safety at Work Act and emergency procedures as required.

  • To provide cover for other Team Leaders where appropriate.

The Ideal Candidate:

Creating a clean, safe, healthy and secure environment for people to work in is vital. Our Facilities Management teams work with some of the most important Government contracts, hospitals and schools. You will be making a difference, enabling and supporting these core businesses. 


You will be valued and supported, and provided with first class training and competitive benefits.


While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below:

  • Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining Clearance requirements.

  • ‘Golden Hello’ Payment

  • Company pension scheme with employer contributions.

  • G4S Life Assurance Scheme.

  • Charity work- Match-IT and Payroll Giving.

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics ).

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.


Please be aware that due to the nature of the business security clearance to a high government level will be required.





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