Case Administrator (OMU) Bridgend £24,816.48

Case Administrator (OMU)

Location: Bridgend |
Salary: £24,816.48 |
Posted: 28 Mar 2024 |
Closes: 25 Apr 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 15557

Role Responsibility:

Case Administrator (Offender Management Unit) 

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary : £24,816.48 per annum

Permanent, Full-Time (40 hours per week)

Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.


Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.


We now have an opportunity for a Case Administrator to join our OMU team at HMP Parc to provide full administrative support for the high performing Offender Management Unit located in HMP/YOI Parc.  Working within the OMU team in a very busy office environment with set deadlines, you will ensure the effective implementation of procedures relating to Offender Management both within HMP/YOI Parc and within the wider community.  Case Administrators will be the main point of contact for staff, prisoners, Prison Offender Managers and counterparts in the community, working closely with all parties to ensure prisoners are risk assessed, interviewed and reviewed within required timeframes.  Case Administrators will ensure that sentences are calculated in accordance with relevant Prison Service Orders and frameworks and that unsentenced prisoners are lawfully remanded.


The successful candidate will be required to carry out a number of tasks as outlined below;

Receptions/Calculations:  in order to complete and verify a sentence calculation, ensure that the correct documents (ie remand orders, imprisonment orders) are received and updated correctly, also calculating sentence in accordance with Prison Service Instructions/Orders or frameworks, including Home Detention Curfew (HDC) and Release on Temporary Licence (ROTL) dates.  Ensure that all relevant parties are notified of essential information such as release dates, court dates and alerts.

14 day checks:  process and check prisoners due for release 14 days prior to their release date and create a licence as applicable.  Liaise with Community Offender Managers (COMs) to ensure that correct licences are processed and any conditions or reporting instructions are included, informing all relevant parties, such as Police and Social Services, of the release.

Parole:  request reports directed by the Parole Board and ensuring all such reports are received within set deadlines, uploading all relevant paperwork and reports to the Parole Board central database.  Facilitate oral hearings, which can be held face to face, via videolink or telephone, and liaise with internal and external parties about such arrangements.  Process releases directed by the Parole Board.  You will have contact with prisoners during oral hearings and will also deliver parole dossiers and any subsequent decisions made by the Parole Board within required timeframes.

Public Protection:  complete Public Protection arrival and release paperwork and inform relevant departments internally and externally to ensure members of staff, the public and victims are kept safe.

Crown Courts:  daily checking of Crown Court lists and ensuring that the correct prisoners are processed for court or videolink hearings. 

HDC/ROTL:  complete required paperwork and checks prior to consideration for release under these schemes, ensuring relevant dates are entered on all systems.  Liaise with COMs for required information and ensure licences are correct prior to processing for release.

Compliance:  manage the allocation process to appoint a Prison Offender Manager and Case Administrator to each prisoner on arrival to act as a single point of contact for that individual.  Manage the timely reviews of OASys assessments and co-ordinate MAPPA reviews.

Training:  you will be required to attend courses to support you in this role, including:

  • Sentence calculations (basic and advanced training)
  • Parole Board database (PPUDS)
  • Offender Assessment System (OASys)
  • Police National Computer (PNC)
  • Health and Safety

General:  deal with routine enquiries and liaise with relevant departments to ensure processes are followed and all custody based work is dealt with in a professional and timely manner.  Any other duties as requested by the Head of Function and OMU Management Team.  Maintain an accurate current computer based information system of prisoner records to ensure information is available to relevant staff and agencies.

The Ideal Candidate:

With excellent written, organisational and oral communication skills together with being confident and decisive you will have a flexible approach to work and demonstrate an ability to work under pressure whilst displaying good time management.


If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.


HMP Parc encourages applications from Welsh speakers.


For more information on HMP Parc, please visit https://hmpparc.co.uk/


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 


You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.



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