ATM Device Monitoring Agent | G4S Cash Solutions | Head Office, Centurion

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for an ATM Device Monitoring Agent based at our Head Office in Centurion reporting to the National ATM Manager.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the ATM Device Monitoring Agent plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility:

Effective coordination of Logistics

• Inform the Agent that is on duty for the day of the non-operational devices after establishing the ETA from the G4S Clearing Team or Custodian

• The Agent thereafter creates a schedule for the G4S Clearing Team or Custodian that has been allocated to attend to the down device, (this access is created to that G4S field staff member smart lock key, to access the ATM Cubicle and ATM Safe).

• On arrival at the device the G4S Clearing Team or Custodian will try to resolve the issue as normal First Line Maintenance (FLM)

• If the fault cannot  be resolved as  First Line Maintenance (FLM), then the  G4S Clearing Team or Custodian will inform The Agent on duty

• The respective  vendor (Altron, Bytes or Diebold) as a Second Line Maintenance (SLM),  will  allocate a technician to attend

• When the technician ETA has been established, the Agent will allocate to G4S Clearing Team or Custodian to attend the call

Effective allocation of calls

• Assign Preventative Maintenance calls - as per Client roster

• Assign  Deep Cleaning Calls as per G4S Custodian and Clearing Team field information

• Assign Network calls after engaging with the Clients Network Team

• Assign  Maintenance calls i.e. for cubicle globes, etc to be changed or replaced

• Assign Project/s Calls i.e.  software  upgrades or device upgrades

Health and Safety

• Embrace a culture of “Safety First”

• Adhere to company Health and Safety Procedures and not only isolated to vehicle safety

• Do not expose self, vehicle, assets and crew to any risks

• Do not expose any member of the public or customers at risk

• Participate in safety forums at the branch level

• Reporting of all safety incidents to the Control RoomAttend safety education and refresher programmes

• Wear protective clothing  (bulletproof vests) at ALL times in the performance of one's duties (this includes any Secure environment)

• Wear protective clothing at ALL times

• To obey any reasonable instruction/duties issued by branch management

The Ideal Candidate:

Qualification and Experience

• Grade 12

• Minimum of 2 years  ATM Field experience

• Demonstrated understanding of ATM Custodian and ATM Clearing Team Duties

Skills and Attributes

• Ability to deal with Pressure/Time Management

• Coaching & Mentoring

• Communication

• Customer Centric

• Problem Solving and Decision Making

• Report Writing

• Risk  & Security Management

• Team Leadership

• Technology Savvy

• Work Standards