Administrator (FM Helpdesk) Wolverhampton £25,530.88

Role Responsibility:

Administrator (Facilities Management Helpdesk)

G4S Care & Rehabilitation Services

HMP Oakwood, Wolverhampton, WV10 7QD

Salary £25,530.88 per annum

Permanent, Full Time, 40 hours per week

Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

HMP Oakwood is an innovative prison which has been highlighted by HM Inspectorate of Prisons as an “Impressive institution, with a culture of decency and respect. Driven by courageous leadership, excellent peer-led initiatives and outstanding management of learning and skills provisions”.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP Oakwood is one of the largest prisons in England and Wales, providing places for up to approximately 2100 Category C male prisoners.

We now have an opportunity for an Administrator to join the Facilities Management Helpdesk team at HMP Oakwood.

We are looking for a dynamic individual who can work individually using their own initiative or as part of a team. They will provide an effective and efficient administration service to a functional/ departmental team.

Key Responsibilities:

• Operating the FM Helpdesk, logging and taking calls in a timely manner and allocating to the engineers
• Upkeep and operation of CAFM system; responsible for raising and closing all tasks in line with the SLA codes
• Issuing of PPMs in a timely and accurate manner
• Book contractors on to site to ensure the completion of planned and reactive maintenance
• Issuing Authority to works for all contractors ; completing permit to documentation where required
• Preparation of reports and projects as directed by FM Manager
• Accurate data handling and Input
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Systematic and orderly record keeping
• Maintaining the FM training records ensuring information is accurate and up to date
• Managing the online portals for the contractor information
• Supporting the Compliance Lead with the information requests for the Property Assurance Audits
• Manage own workload to ensure delivery of works meets the required timescales
• Positive response to reactive requests
• Financial knowledge of raising purchase orders/goods receipting

The Ideal Candidate:

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

For more information about HMP Oakwood please visit https://hmpoakwood.co.uk/

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.