JOB DESCRIPTION

• Job Title: Credit Controller

• Department/Division: Finance 

• Reports To: Accounts Receivable  Manager
  
  

Main Purpose of Position

• Debt Collection: Collect 100% of outstanding debt owed to the company in accordance with set weekly, monthly, and annual targets.

• Debtor Days: Ensure debtor days are maintained consistently at 30 days.

• Portfolio Management: Maintain, monitor, and collect accounts receivables from 600 customers per month.

• Payment Allocation: Responsible for debt collection and posting customer payments against services rendered in accordance with the company's credit policy.
  
  

Key Performance Areas (KPAs)

• 1. Collections: Achievement of collections targets set.
  
  

• 2. Bad Debts Management: Consistent reduction in the percentage of amounts in bad debts (180+) to the total debt portfolio.
   

• 3. Bad Debts Prevention: Consistent prevention in the percentage of amounts entering into bad debts each month.
   

• 4. Debtors Record Keeping: Filing of all relevant debtor information and ensuring easy retrieval of information as needed.

• 5. Allocation Management: Remittance advice received from debtors for proper allocation.
  
  

• 6. Debtor Balance Confirmation: Regular statement of accounts sent to clients with immediate addressing of variances.
   

Job Requirements

Education & Experience

• Education Requirements: Bachelor’s Degree or Diploma in Finance, Accounting, Business Administration, or a closely related field.
  
  

• Work Experience: 2 to 4 years of solid experience in a commercial credit control or accounts receivable role.
  
  

Knowledge

• Accounts Receivable & Credit Control: Deep understanding of debt collection practices and managing credit policies.
   

• Bad Debt Management: Understanding how to monitor aging debt portfolios.
   

• Financial Compliance: Knowledge of corporate credit policies and local financial regulations regarding collections.
   

Skills

• Debt Collection & Negotiation: Proven ability to firmly but professionally persuade clients to settle outstanding invoices and meet strict targets.
   

• Account Reconciliation: Skill in regular statement-of-account reviews and the immediate resolution of billing or payment variances.
   

Abilities

• High-Volume Management: Ability to monitor, maintain, and collect from a large portfolio  per month.
   

• Numerical & Analytical Acumen: Ability to analyze financial data, track "debtor days," and monitor percentages within a total debt portfolio.
   

• Interpersonal & Communication: Ability to maintain clear, professional verbal and written communication with external clients and internal teams.