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Helpdesk Administrator

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Job Reference: 7160
Number of Positions: 1
Job Category: Administrative/Clerical
Contract Type: Temporary Casual
Salary: £8.50
Location: BRIDGEND
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:UK Central Government Services
Closing Date: December 14, 2018

Job Introduction:

Role Responsibility:

Helpdesk Administrator - Maternity Cover only minimum 9 month fixed term contract

HMP Parc, Bridgend

Salary : £8.50 per hour

Part-Time (22.5 hours per week, Mon - Tues, 7:30am - 5pm and Wed 7:30am - 12 noon)

The successful candidate will be required to work as part of the on site Facilities Management team based at HMP Parc providing a customer focused helpdesk and all aspects of contract administration ensuring the smooth running of the contract.

Key Responsibilities

  • Manage own workload to ensure that managers and contract timescales are met
  • Plan workload effectively to ensure that deadlines are met
  • To work as part of a team to ensure that the helpdesk is covered at all times.
  • Contribute to company objectives by meeting own performance objectives.
  • Purchasing of all necessary items for the contract
  • Set up sub contractor contracts using all processes and systems already established.
  • To maintain contract documentation and filing system to ensure compliance.
  • To order and maintain PPE records.
  • To have a good understanding of the contractual requirements.
  • Provide general admin support for line manager and contractor manager.
  • To prepare quotations for client in line with established process.
  • To receive and monitor all helpdesk calls through our CAFM system.
  • To run reports for the hard services team leaders to follow through on outstanding jobs to meet target deadlines.
  • To deal with invoice queries and ensure smooth approval and payments.
  • Develop effective relationships with all customers and clients.
  • Adhere to company values.
  • Adapting to change well in an evolving business.
  • Working closing with hard services team to provide a proactive service for their requirements.
  • To ensure compliance at all times but in readiness for the numerous audits we encounter.
  • To maintain annual leave records.
  • To undergo any training as and when required.
  • Tasks within skill set required and directed by your line manager.

The Ideal Candidate:

Essential Skills

  • Experience within an FM environment.
  • Excellent Organisational skills
  • Good communication skills and the ability to handle issues of high sensitivity
  • A good administration background services.
  • Good Team working.
  • BSC level 1.
  • Ability to work to tight deadlines and targets.
  • Excellent communication skills both verbal and written.
  • Good working knowledge of Microsoft office and in particular excel and word.


Desirable Skills

  • Resilient and able to work well on own initiative while under pressure, meeting tight deadlines while balancing a number of priorities.
  • IOSH  managing safety
  • Working knowledge of concept evolution.
  • Working knowledge of SAP & ARIBA.

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