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Electronic Monitoring Centre Operator

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Job Reference: 3021
Number of Positions: 3
Contract Type: Full Time
Salary: Competitive
Location: Australia
G4S Region: Asia and Middle East
Country:Australia


G4S Business Unit:
Closing Date: July 30, 2017

Job Introduction:

Our culture is one of inclusiveness and diversity – we recognise the traditional owners of the land on which we deliver our services and we welcome applicants from all backgrounds and walks of life. We are a White Ribbon accredited employer and take our corporate social responsibilities seriously. We are passionate about all our staff, with the skills they bring, realising their full potential through learning and development and embracing safety and security for our staff and those in our care as a priority.  

G4S currently provide electronic monitoring services to the Northern Territory and due to an increase in demand, we currently have vacancies for Full Time Operators to join the team. 

Role Responsibility:

Reporting into the EMC's Team Leader key duties include; 

  • Monitoring of all electronically monitored offenders and prisoners throughout the duration of your shift
  • Providing front of line effective customer service in line with security provisions 
  • Liaison with key stakeholders within the Northern Territory Department of Corrections
  • Creation of offender and prisoner profiles in the Chronos system
  • Manage and communicate any system errors or concerns
  • Assistant with the management of logistics and equipment

The Ideal Candidate:

  • Willing and able to work shift work across a 24/7 pattern
  • Previous experience within the Corrections sector will be highly regarded in particular experience in offender monitoring or control room
  • A current Victorian security licence will be highly regarded 
  • Intermediate computer skills with strong written communication skills
  • Previous experience in delivering customer service over the phone coupled with the ability to liaise with multiple stakeholders 
  • Attention to detail, a sense of urgency and ability to act in high pressure situations 

In return G4S Offer; 

  • Intensive, comprehensive and fully paid training
  • Long term career paths in the security sector and custodial sector
  • Job stability and security

G4S is an equal opportunity employer and encourages anyone who is interested in this position to apply. 

Aboriginal and Torres Strait Islander people are strongly encouraged to submit an application in working for G4S.

 


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