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Security Operations Center

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Job Reference: G4S/TP/3012098/114702
Number of Positions: 4
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive
Location: Sacramento, CA
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: May 16, 2018

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Operator.

The Global Security Operations Center is a 24/7 operation which provides a a critical support function in ensuring the safety and security of personnel and assets throughout the world by leveraging intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the security and safety team. The operator serves as the main point of contact for the intake and escalation of all issues as reported by employees, contractors, and outside agencies. This position monitors all worldwide events, (access control, alarm, CCTV, social media, news, etc.) in real-time, assesses the real or potential impact upon client persons, property, or assets, and provides accurate and timely notification of these threats to all appropriate persons.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Acknowledge alarms and dispatch personnel as needed
  • Manage communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone, and email workstations
  • Dispatch Security Officers to service calls and emergency situations
  • Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary
  • Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure
  • Support the world wide badging function as requested
  • Ensure the Shift Supervisor, SOC Program Manager and appropriate security management is apprised of all significant and unusual global events in real-time, and documentation is maintained
  • Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
  • Perform other tasks and duties of a similar nature and scope as assigned
  • Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals
  • Manages information flow to and from incident

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California

Type and Length of Specific Experience Required

  • Must possess a minimum of two (2) years professional security operations experience

Skills Required

  • Effective oral and written communication skills
  • Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Ability to research, investigate, compile information
  • Planning and organizing skills
  • Problem solving skills
  • Coaching, mentoring, motivating skills
  • Skilled in synthesizing facts, concepts, principles
  • Ability to mediate conflict with tact, diplomacy
  • Must be able to work independently

Other

  • Must be 18 years of age or the minimum required by the state
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited to include some standing, bending, and limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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