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Regional Operations Director - G4S Secure Solutions - South Africa

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Job Reference: G4S/TP/3620871/117189
Number of Positions: 1
Job Category: Strategic Management
Contract Type: Full Time
Salary: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice
Location: Centurion
G4S Region: UK, Ireland and Africa
Country:South Africa

G4S Business Unit:South Africa - Secure Solutions
Closing Date: July 4, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

Purpose of Position

The management of the provision of quality ISS services with contractual and ad-hoc integrated security services to customers within the region, in compliance with business growth, legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Role Responsibility:

Key Performance Areas:


1.   Effective management of the regional financial performance

Revenue Growth :

  • Organic Growth achieved against budget
  • Escalations achieved against budget

Gross Margin Improvement :

  • Direct Labour control / % improvement 6 monthly
  • Direct Other cost reduction / % improvement 6 monthly
  • Contract profitability against budget

Pbita improvement / budget achievement :

  • Escalations achieved against budget

Overhead cost control :

  • Overhead % compared with budget
  • Overhead cost reduction 6 monthly
  • Number of claims / claim value reduction 6 monthly 

Manage the Region’s cash flow :

  • DSO management / reduction 6 monthly
  • Debt increase beyond 60 days
  • Bad debt movement into 180 days
  • Capex spent vs. budget


2. Effective management of staff with region

Effective Organisation

  • Regional organisational structure staffed,
  • Allocation of tasks,
  • Job descriptions complete
  • Six monthly appraisals, training needs analysis and schedule
  • Staff turnover analysis, reduction of staff turnover 6 monthly

Staff Development :

  • Succession Planning in place, updated and practiced
  • Employment equity % achievement vs. targets

Staff matters :

  • Number of pay queries resolved, unresolved, movement up/down compared 6 monthly
  • Disciplinary cases / dismissals reduction 6 monthly
  • CCMA cases reduction 6 monthly


  3. Effective management of operations

Customer Focus 

  • Retention and customer satisfaction ratings improved
  • Proportion / % of contracts lost reduced
  • Proof of contact / meeting schedule with customers on all levels of management (Sup / CM / CSM / Ops Mng / ROD)

Quality Of Service

  • Quality Audit rating, correction plan in place and implemented
  • Utilisation of Ops Procedure Manual on Contract, CM, CSM and Ops Manager levels
  • Contracts % SLA’s in place and signed – 6 monthly improvement


4 . Effective management of business development function

Marketing Plan 

  1. In place and integration with National level marketing
  2. Identification of top 5 competitors
  3. ID top 3 contracts targeted 6 monthly progress
  • Minimum margin %’s achieved wrt systems business
  • Project management of all new business registered on Access


5.  Implementation and integration of the HSSEC strategy and culture within the region

  • Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.

The Ideal Candidate:

Minimum Qualification

  • B.Com (or equivalent) qualification an advantage
  • PSIRA Grade A (Registered Security Service Provider)
  • Minimum 5-10 years’ experience in management


  • South African security legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation


  • Leading People
  • Managing Professionally
  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation
  • Awareness of Market Environment
  • Delivery Strategy
  • Financial Skills
  • Computer Literacy


  • Customer Thinking
  • Collaborating and Co-operating
  • Relationship Building
  • Innovation

People who applied for this job also applied for:

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Please Note: The application deadline for this job has now passed.


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