Muhtasari wa jukumu
Kama Wakala wa Huduma kwa Wateja, utakuwa sehemu ya kwanza ya mawasiliano kwa wateja wetu wa ndani na nje, ukitoa kiwango cha juu zaidi cha usaidizi kamili na kamili kwa wateja. Majukumu yetu ni muhimu na yanatofautiana, kuhakikisha utendakazi mzuri wa mikataba yetu kwa kutoa usaidizi mzuri, uliopangwa vizuri, na wa kitaalamu.
Unaweza kufanya kazi na wateja wetu, kujadili maswali yao, madai, na maswali ya jumla kupitia simu, barua pepe, na njia zingine za mawasiliano; kutoa usaidizi wa kiutawala na kiutendaji kwa biashara na kuratibu na idara zingine za G4S ili kutoa uzoefu wa hali ya juu kwa wateja.
Ujuzi wa msingi utakaoujua
Usimamizi wa wadau
Jifunze kuwasiliana kitaalamu na washirika wa ndani wa biashara na wateja mashuhuri ili kutatua maswali magumu na kudumisha viwango vya huduma.
Mifumo ya kiufundi ya hali ya juu
Programu kuu za programu zinazoongoza katika sekta ya usimamizi wa dawati la huduma na ufuatiliaji wa data, kama vile VRIS na Hospitality Suite.
Utatuzi wa migogoro
Kukuza uwezo wa kushughulikia malalamiko na maswali ya jumla chini ya shinikizo, kudumisha mtazamo chanya na wa kuchukua hatua katika mazingira ya watu mashuhuri.
CUSTOMER SERVICES ASSISTANT
Cheltenham, Uingereza
Kitambulisho cha kazi : 18693
Jamii ya kazi : Usimamizi wa Vifaa
Mahali : Cheltenham, Uingereza
Tarehe iliyochapishwa :
19/06/2026
Tarehe ya kufunga :
14/08/2026
CUSTOMER SERVICES ASSISTANT
Salary: £27,628.81 per annum
Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)
Location: Cheltenham, Gloucestershire
Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to maintaining clearance requirements.
About us
G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.
About the role
We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.
Responsibilities
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To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.
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To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.
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Ensure that records are maintained and updated at all stages using the appropriate IT support applications e.g. Maximo, Service Desk, VRIS, Hospitality Suite etc.
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Assist with queries, complaints and general enquiries.
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Liaise with key stakeholders, internal business partners, customers and clients.
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Be prepared to undertake provide cover during times of peak demand or during staff absences To keep your line manager informed of all service-related issues.
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Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.
About You
We are looking for positive, organised, proactive, and resourceful candidates. You must have good team organisational skills and communication skills when working in high pressure environments.
In order to demonstrate your knowledge we would require candidates to have experience working in a customer service environment. We would particularly encourage candidates with experience in a Facilities Management environment to apply.
Essential
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High level of IT skills including MS Office.
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Excellent customer service skills.
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Ability to adapt to changing priorities.
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Enthusiastic and flexible.
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Ability to work as part of a team.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK to RAC cover and so much more, including the below;
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2.5% Golden Hello payment on commencement of employment.
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Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining clearance requirements.
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27.5 days Annual leave plus 8 days Bank Holiday
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Progression, training and development catered to you.
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Charity work.
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Refer A Friend incentives.
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Company pension scheme with employer contributions.
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G4S Life Assurance Scheme.
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Subsidised healthcare plan.
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Charity work- Match-IT and Payroll Giving.
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Confidential Counselling Services.
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24/7 support specialising in health and medical.
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Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Please be aware that National Security Clearance should be held or be obtained.
G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.
#LI-RG1
Msikilize mmoja wa wanachama wa timu yetu ya Huduma kwa Wateja
Zawadi na faida
Kufanya kazi kwa G4S kunamaanisha kuwa wewe ni sehemu ya biashara inayoongoza sokoni duniani. Tumejitolea kuwekeza katika watu wetu na kutoa kifurushi cha faida chenye ushindani na kina kilichoundwa ili kusaidia ustawi wako wote.
Maendeleo na Ukuaji
Tunatoa fursa maalum za maendeleo, mafunzo, na maendeleo zinazolingana na malengo yako ya kazi.
Fidia na Zawadi
Tunaamini katika kutambua kazi ngumu kupitia malipo ya ushindani na zawadi zinazotegemea utendaji zinazosherehekea mafanikio yako binafsi na ya timu.
Afya na Ustawi
Tunaweka kipaumbele ustawi wako wa kimwili na kiakili kwa programu na rasilimali kamili za usaidizi zilizoundwa kukusaidia kujiletea ubora wa hali ya juu kazini kila siku.
Maudhui yanayohusiana
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Gundua taaluma za G4S huko UropaGundua fursa za kusisimua za kazi katika G4S huko Uropa. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Gundua taaluma za G4S huko Asia Mashariki ya Kati
Gundua fursa za kusisimua za kazi katika G4S huko Asia Mashariki ya Kati. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Huduma za Usalama katika G4S
Gundua taaluma za usalama zinazothawabisha katika G4S. Jiunge na timu zetu za wataalamu duniani kote ili kulinda jumuiya na kutoa suluhu bunifu za usalama.
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Huduma za Pesa kwenye G4S
Gundua majukumu ya kusisimua ya Huduma za Pesa katika G4S. Jiunge na timu yetu ya ubunifu na uendeleze taaluma yako katika usimamizi na usalama wa pesa taslimu.
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Huduma za Utunzaji na Marekebisho katika G4S
Gundua majukumu yenye kuridhisha ya Utunzaji na Urekebishaji katika G4S. Jiunge na timu yetu ili kuimarisha usalama wa jamii na kuendesha masuluhisho bunifu ya utunzaji wa kijamii na haki.
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Usimamizi wa Vifaa katika G4S
Gundua kazi bora zaidi za Usimamizi wa Vifaa katika G4S. Jiunge na timu yetu ya kibunifu na uendeshe ubora katika utendakazi salama na wenye ufanisi.
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Majukumu ya Kiutendaji na Utendaji katika G4S
Gundua anuwai ya majukumu na fursa za utendaji katika G4S, kutoka IT, Utawala na Utumishi hadi Usimamizi wa Miradi, Fedha na Huduma kwa Wateja.
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Manufaa ya Wafanyikazi katika G4S
Gundua manufaa yetu ya kina, kutoka kwa maendeleo ya kitaaluma hadi afya na ustawi. Katika G4S, tunataka watu wetu kustawi na kufikia uwezo wao.
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Gundua taaluma za G4S barani Afrika
Gundua fursa za kusisimua za kazi katika G4S barani Afrika. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Gundua taaluma za G4S katika Amerika ya Kusini
Gundua fursa za kusisimua za kazi katika G4S katika Amerika ya Kusini. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Gundua taaluma za G4S nchini Uingereza na Ayalandi
Gundua fursa za kusisimua za kazi katika G4S nchini Uingereza na Ayalandi. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Afya na Usalama katika G4S
Usalama na ustawi wa wafanyikazi wetu ndio dhamana kuu ya G4S. Kuweka viwango vya juu zaidi vya usalama katika sekta yetu yote huwaweka wenzetu salama.
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Kujifunza na Ukuzaji wa Kazi katika G4S
Katika G4S tunajitahidi kukuza utamaduni wa maendeleo endelevu na kuhimiza watu katika viwango vyote kukuza ujuzi wao na kufikia uwezo wao kamili.
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Vidokezo vya Kuajiri na Maswali Yanayoulizwa Mara kwa Mara Kwa Mchakato Wetu wa Kutuma Maombi
Pata maelezo zaidi kuhusu mchakato wa maombi ya G4S. Ili kukusaidia katika safari yako, tumekusanya maswali yanayoulizwa sana na waombaji wetu.
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Utamaduni na Umilikaji katika G4S
Kuwekeza katika utamaduni wa kujumuika huchangia mafanikio yetu - kuimarisha maendeleo ya kazi, kulinda jamii, na masuluhisho ya kiubunifu katika timu yetu ya kimataifa.
