Ditsela tsa botlhokwa tse o tla di ithutang
CUSTOMER SERVICES ASSISTANT
Cheltenham, United Kingdom of Great Britain and Northern Ireland
CUSTOMER SERVICES ASSISTANT
Salary: £27,628.81 per annum
Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)
Location: Cheltenham, Gloucestershire
Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to maintaining clearance requirements.
About us
G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.
About the role
We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.
Responsibilities
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To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.
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To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.
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Ensure that records are maintained and updated at all stages using the appropriate IT support applications e.g. Maximo, Service Desk, VRIS, Hospitality Suite etc.
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Assist with queries, complaints and general enquiries.
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Liaise with key stakeholders, internal business partners, customers and clients.
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Be prepared to undertake provide cover during times of peak demand or during staff absences To keep your line manager informed of all service-related issues.
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Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.
About You
We are looking for positive, organised, proactive, and resourceful candidates. You must have good team organisational skills and communication skills when working in high pressure environments.
In order to demonstrate your knowledge we would require candidates to have experience working in a customer service environment. We would particularly encourage candidates with experience in a Facilities Management environment to apply.
Essential
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High level of IT skills including MS Office.
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Excellent customer service skills.
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Ability to adapt to changing priorities.
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Enthusiastic and flexible.
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Ability to work as part of a team.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK to RAC cover and so much more, including the below;
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2.5% Golden Hello payment on commencement of employment.
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Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining clearance requirements.
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27.5 days Annual leave plus 8 days Bank Holiday
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Progression, training and development catered to you.
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Charity work.
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Refer A Friend incentives.
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Company pension scheme with employer contributions.
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G4S Life Assurance Scheme.
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Subsidised healthcare plan.
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Charity work- Match-IT and Payroll Giving.
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Confidential Counselling Services.
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24/7 support specialising in health and medical.
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Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Please be aware that National Security Clearance should be held or be obtained.
G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.
#LI-RG1
Utlwa go tswa go mongwe wa maloko a setlhopha sa rona
Meputso le dineo
Go berekela G4S go raya gore o karolo ya kgwebo ya lefatshe lotlhe e e di gogang kwa pele. Re ikemiseditse go beeletsa mo bathong ba rona mme re neela ka dituelo le dikatso tse di siameng tse di diretsweng go tshegetsa boitekanelo jwa gago jotlhe.
Diteng tse di Amanang
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Bona ditiro tsa G4S kwa YuropaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Yuropa. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Asia & Botlhaba GareBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Asia & Botlhaba Gare. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Ditirelo tsa Tshireletso kwa G4SBona ditiro tsa tshireletso tse di busetsang kwa G4S. Kopanela le ditlhopha tsa rona tsa bomaitseanafo go ralala lefatshe go tshireletsa ditšhaba le go ntsha ditharabololo tsa tshireletso tse disha.
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Ditharabololo tsa Madi kwa G4SBona ditiro tsa Ditharabololo tsa Madi tse di kgatlhang kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tswelele ka tiro mo tsamaisong ya madi le tshireletso.
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4SBona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4SBona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4SBona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4SBona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa AforikaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin AmerikaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & IrelandBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa UK & Ireland. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Botsogo le Tshireletso kwa G4STshireletso le botsogo jwa babereki ba rona ke boleng jwa konokono jwa G4S. Go tlhomamisa maemo a a kwa godimo a tshireletso mo madirelong a rona go dira gore babereki ba rona ba sireletsege.
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Go Ithuta le Kgolo ya Tiro kwa G4SKwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go IkopelaIthute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4SGo beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.