Head of Control Room
Leeds, United Kingdom of Great Britain and Northern Ireland
ID ya ntchito : 8509
Gulu la ntchito : Zogwira ntchito
Malo : Leeds, United Kingdom of Great Britain and Northern Ireland
Tsiku lotumizidwa :
24/02/2026
Tsiku lotseka :
31/07/2026
The Head of Control Room is a critical leadership position responsible for the 24/7 operational delivery of the National Control Centre for the whole of the UK Business. You will oversee the reactive and real time management of security operations across the G4S, TSS, AUS and Events business streams. Your primary mission is to ensure front line stability, welfare, health & Safety, Incident distribution by managing a team of Managers, Team Leaders, and NCC Operators to mitigate operational challenges, cover scheduling gaps, and maintain seamless service delivery for security contracts nationwide.
Key Responsibilities
Operational Oversight & Resilience:
Direct the day to day delivery of the Control room , ensuring its functions as the central “pulse” for all reactive security requirements.
Being a central point of contact for frontline staff, Operations Support Management and the wider SSUK business in matters relating to the Control Room and its operation.
Develop and implement robust contingency plans with the business for “blow outs” to ensure 100% contract compliance
Acting as the central point of contact for all incident reporting and distribution to relevant stakeholders.
To report directly to the Operations Support Director on all issues affecting the control room.
Team Leadership & Management:
Lead and mentor a multi-tiered team, including Managers, Control Room Team Leaders, and Operators, fostering a high performance culture.
Conduct regular briefings to ensure all personnel are aligned with evolving business objectives and client specific requirements.
Manage Staff performance, performance reviews and professional development within the team.
Manage the team against agreed Business KPI’ & SLA & SOPs
Work collaboratively with the wider Management team on process and system improvements to support the business.
Use telephony systems to monitor and improve call centre activity and operator performance
Resource & Schedule Management:
Monitor real time scheduling data to identify and close “open shifts” across the business.
Manage & support with Control Room requirements for any large scale projects
Work collaboratively with the wider Operations Support Management team with additional tasks/projects as required
Ensuring processes are clear and adhered to.
Skills and Knowledge
- Proven experience in managing large scale, high pressured control room environments
- Working in a dynamic and changing working environment
- Management experience
- Expert in National Control Centre technology tools (Javelin, Ring Central & Other G4S platforms)
Zogwirizana nazo
-
Onani ntchito za G4S ku EuropeDziwani mwayi wosangalatsa wantchito ku G4S ku Europe. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
-
Onani ntchito za G4S ku Asia Middle East
Dziwani mwayi wosangalatsa wantchito ku G4S ku Asia Middle East. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
-
Security Services ku G4S
Onani ntchito zopindulitsa zachitetezo pa G4S. Lowani nawo magulu athu a akatswiri padziko lonse lapansi kuti muteteze madera ndikupereka mayankho achitetezo apamwamba.
-
Cash Solutions pa G4S
Onani maudindo osangalatsa a Cash Solutions pa G4S. Lowani nawo gulu lathu laukadaulo ndikupititsa patsogolo ntchito yanu yosamalira ndalama ndi chitetezo.
-
Ku samala ndi ku kozatso ku G4S
Onani maudindo opindulitsa a Ku samala ndi ku kozatso pa G4S. Lowani nawo gulu lathu kuti mulimbikitse chitetezo cha anthu ammudzi ndikuwongolera njira zopezera chisamaliro komanso chilungamo.
-
Facilities Management ku G4S
Onani ntchito zapamwamba za Facilities Management pa G4S. Lowani nawo gulu lathu laukadaulo ndikuwongolera kuchita bwino pantchito zotetezeka, zogwira mtima.
-
Maudindo Ogwira Ntchito ndi Ogwira Ntchito ku G4S
Onani maudindo osiyanasiyana ogwira ntchito ndi mwayi pa G4S, kuchokera ku IT, Administration ndi HR mpaka Project Management, Finance ndi Customer Service.
-
Mapindu a Ogwira Ntchito ku G4S
Dziwani zambiri za phindu lathu, kuyambira pa chitukuko cha akatswiri kupita ku thanzi ndi thanzi. Ku G4S, tikufuna kuti anthu athu achite bwino komanso akwaniritse zomwe angathe.
-
Onani ntchito za G4S ku Africa
Dziwani mwayi wosangalatsa wantchito ku G4S ku Africa. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
-
Onani ntchito za G4S ku Latin America
Dziwani mwayi wosangalatsa wantchito ku G4S ku Latin America. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
-
Onani ntchito za G4S ku UK & Ireland
Dziwani mwayi wosangalatsa wantchito ku G4S ku UK & Ireland. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
-
Zaumoyo & Chitetezo ku G4S
Chitetezo ndi moyo wabwino wa ogwira ntchito athu ndiye chinsinsi cha G4S. Kukhazikitsa miyezo yapamwamba kwambiri yachitetezo pamakampani athu onse kumapangitsa anzathu kukhala otetezeka.
-
Learning & Career Development ku G4S
Ku G4S timayesetsa kulimbikitsa chikhalidwe chachitukuko chopitilira ndikulimbikitsa anthu pamlingo uliwonse kuti akule luso lawo ndikukwaniritsa zomwe angathe.
-
Maupangiri Olemba Ganyu Ndi Mafunso Ofunsidwa Pankhani Yofunsira
Dziwani zambiri za njira yofunsira G4S. Kuti tikuthandizeni paulendo wanu, taphatikiza mafunso omwe amafunsidwa kwambiri ndi omwe amatifunsira.
-
Chikhalidwe ndi Kukhala pa G4S
Kuyika ndalama mu chikhalidwe chofuna kukhala ogwirizana kumabweretsa chipambano chathu - kupititsa patsogolo chitukuko cha ntchito, kuteteza anthu ammudzi, ndi zothetsera zatsopano pagulu lathu lapadziko lonse lapansi.
