Planning Supervisor
Chatham, United Kingdom of Great Britain and Northern Ireland
ID ya ntchito : 11133
Gulu la ntchito : Thanzi
Malo : Chatham, United Kingdom of Great Britain and Northern Ireland
Tsiku lotumizidwa :
10/08/2026
Tsiku lotseka :
22/10/2026
PLANNING SUPERVISOR
G4S PATIENT TRANSPORT SERVICES
Chatham, Kent, ME5 8RZ
Full-time, Monday to Friday - 40 Hours per week, Permanent
£35,000 per annum
Excellent Company benefits include:
- Company pension scheme with employer contributions
- Free On-site Parking
- G4S Life Assurance Scheme
- Employee Assistance Programme (Confidential Counselling Services, 24/7 support specialising in health and medical)
- Subsidised Healthcare Plan
- Charity work- Match-it and Payroll Giving
- Access to a "Blue Light" Card and associated discounts
- Access to G4S Perks at Work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers in electronics, weekly groceries, outlets, restaurants, mobile phone contracts and fashion.
- Progression, training and development opportunities.
About Us
G4S Patient Transport Services (PTS) is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 500,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.
About the Role
The Planning Supervisor plays a key role within the Intelligent Patient Transport Hub (IPTH) by leading the forward planning, daily schedule optimisation, and live tactical monitoring for Non-Emergency Patient Transport Services (NEPTS) across Kent & Medway. The role is responsible for producing safe, deliverable and efficient transport plans that align available vehicles, crews and capabilities with patient demand, contractual KPIs and operational priorities.
You will supervise and develop the planning team, ensure the quality of daily plans and identify emerging capacity or performance risks at the earliest opportunity. Working closely with operational control, PTLOs, Service Assurance Managers and NHS partners, the Planning Supervisor coordinates appropriate mitigation and recovery actions before patient care or service delivery is adversely affected.
Some of the Key Responsibilities:
Planning & System Optimization
- Align planning team roles and responsibilities with business goals, standards, and KPIs.
- Embed map-based planning and dynamic route optimisation via Cleric.
- Refine auto-planning outputs against patient needs, KPIs, vehicle capabilities, and route efficiency before plan release.
- Optimise route efficiency, time-on-vehicle, and dead mileage to build resilient schedules.
- Lead the next-day Plan, Test & Assure cycle to stress-test schedules against forecast demand.
- Minimise vehicle resource usage to meet KPIs, releasing capacity for same-day discharges and unplanned demand.
- Group walking and assisted patient journeys into efficient one-crew routes to maximise fill and preserve two-crew capacity.
- Lead operational improvements for Cleric and TRIPS tools to expand automated planning capabilities.
- Use operational learning to refine predictive logic and automated planning performance.
Performance Evaluation & KPI Management
- Conduct exception-based reviews on high-risk journeys and track shift allocations and route densities to ensure KPI compliance.
- Manage and authorise approved third-party resources within designated limits.
Demand Alignment & Cohort Management
- Align capacity with clinical demand and mobility needs while protecting renal/dialysis priorities and discharge flows.
- Integrate mobility assets, escorts, and safeguarding requirements into daily plans.
Roster & Resource Assurance
- Review rosters to ensure appropriate vehicle cover, skill mix, and site capacity.
- Confirm next-day resource availability against forecast demand and escalate gaps.
- Partner with BI to analyse activity trends and reallocate resources dynamically.
Tactical Control & Business Continuity
- Monitor plan variance via telematics and execute recovery plans to address delays.
- Coordinate service recovery with stakeholders to minimize patient impact.
- Maintain and test Business Continuity and Disaster Recovery plans for system outages or demand spikes.
Leadership & Stakeholder Coordination
- Supervise, coach, and support daily controllers and dispatch staff.
- Conduct regular 1-on-1s, manage performance, and lead competency coaching.
- Lead staff training and succession planning to build team resilience.
- Perform quality assurance on planning decisions to ensure operational efficiency.
- Lead shift briefings and debriefings to ensure clear handovers.
- Collaborate with PTLOs, NHS flow teams, and Service Assurance Managers.
Patient Safety & Quality
- Ensure all planning decisions prioritize patient safety, dignity, and equitable access alongside efficiency.
About You
The Ideal candidate must be an experienced and collaborative supervisor with a background in fleet planning, tactical scheduling or logistics control, with the ability to deliver against contractual KPIs, operational schedules and service expectations.
You will have practical experience using digital scheduling systems such as Cleric, telematics and live tracking tools, with strong data literacy and the ability to interpret dashboards, variance reports and activity trends to drive performance and effective recovery actions.
Excellent problem-solving, time management and multitasking skills are essential, alongside strong leadership and communication skills and a proven ability to support and develop others in time-critical environments. You will be committed to continuous improvement, operational efficiency and resource optimisation, working effectively with NHS Trusts, PTLOs, BI teams and frontline crews. GCSEs (or equivalent) in Maths and English are required.
Knowledge of NEPTS, patient mobility and renal care pathways, third-party subcontractor management, taxi spend efficiency, NHS business continuity and emergency planning, or continuous improvement methodologies would be advantageous.
More about us
Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.
G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.
At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.
Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.
You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.
Zogwirizana nazo
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Onani ntchito za G4S ku EuropeDziwani mwayi wosangalatsa wantchito ku G4S ku Europe. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
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Onani ntchito za G4S ku Asia Middle East
Dziwani mwayi wosangalatsa wantchito ku G4S ku Asia Middle East. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
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Security Services ku G4S
Onani ntchito zopindulitsa zachitetezo pa G4S. Lowani nawo magulu athu a akatswiri padziko lonse lapansi kuti muteteze madera ndikupereka mayankho achitetezo apamwamba.
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Cash Solutions pa G4S
Onani maudindo osangalatsa a Cash Solutions pa G4S. Lowani nawo gulu lathu laukadaulo ndikupititsa patsogolo ntchito yanu yosamalira ndalama ndi chitetezo.
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Ku samala ndi ku kozatso ku G4S
Onani maudindo opindulitsa a Ku samala ndi ku kozatso pa G4S. Lowani nawo gulu lathu kuti mulimbikitse chitetezo cha anthu ammudzi ndikuwongolera njira zopezera chisamaliro komanso chilungamo.
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Facilities Management ku G4S
Onani ntchito zapamwamba za Facilities Management pa G4S. Lowani nawo gulu lathu laukadaulo ndikuwongolera kuchita bwino pantchito zotetezeka, zogwira mtima.
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Maudindo Ogwira Ntchito ndi Ogwira Ntchito ku G4S
Onani maudindo osiyanasiyana ogwira ntchito ndi mwayi pa G4S, kuchokera ku IT, Administration ndi HR mpaka Project Management, Finance ndi Customer Service.
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Mapindu a Ogwira Ntchito ku G4S
Dziwani zambiri za phindu lathu, kuyambira pa chitukuko cha akatswiri kupita ku thanzi ndi thanzi. Ku G4S, tikufuna kuti anthu athu achite bwino komanso akwaniritse zomwe angathe.
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Onani ntchito za G4S ku Africa
Dziwani mwayi wosangalatsa wantchito ku G4S ku Africa. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
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Onani ntchito za G4S ku Latin America
Dziwani mwayi wosangalatsa wantchito ku G4S ku Latin America. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
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Onani ntchito za G4S ku UK & Ireland
Dziwani mwayi wosangalatsa wantchito ku G4S ku UK & Ireland. Sakani mwayi wantchito, khazikitsani zidziwitso ndikugwiritsa ntchito tsopano kuti mulowe nawo mtsogoleri wapadziko lonse wachitetezo.
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Zaumoyo & Chitetezo ku G4S
Chitetezo ndi moyo wabwino wa ogwira ntchito athu ndiye chinsinsi cha G4S. Kukhazikitsa miyezo yapamwamba kwambiri yachitetezo pamakampani athu onse kumapangitsa anzathu kukhala otetezeka.
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Learning & Career Development ku G4S
Ku G4S timayesetsa kulimbikitsa chikhalidwe chachitukuko chopitilira ndikulimbikitsa anthu pamlingo uliwonse kuti akule luso lawo ndikukwaniritsa zomwe angathe.
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Maupangiri Olemba Ganyu Ndi Mafunso Ofunsidwa Pankhani Yofunsira
Dziwani zambiri za njira yofunsira G4S. Kuti tikuthandizeni paulendo wanu, taphatikiza mafunso omwe amafunsidwa kwambiri ndi omwe amatifunsira.
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Chikhalidwe ndi Kukhala pa G4S
Kuyika ndalama mu chikhalidwe chofuna kukhala ogwirizana kumabweretsa chipambano chathu - kupititsa patsogolo chitukuko cha ntchito, kuteteza anthu ammudzi, ndi zothetsera zatsopano pagulu lathu lapadziko lonse lapansi.
