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Two prison custody officers standing inside a secure facility.

Prison Custody Officer

Smiling man with glasses wearing a black G4S jacket.

Overview of the role

As a Prison Custody Officer (PCO), you are key to ensuring the secure environment runs smoothly and safely to ensure both those in our care and employees feel safe.

You will be responsible for maintaining a safe, secure and structured environment, but always treating every prisoner with dignity and respect.

This job gives you a chance every day to truly make a difference, helping prisoners find a better direction and get ready for a positive return to society.

Core responsibilities you will undertake

Maintaining Security outline icon

Maintaining Security

Keep everyone secure and minimise risks, deal with incidents, and write up reports.

Providing Structure outline icon

Providing Structure

Managing the daily prison regime, ensuring prisoners attend work and education sessions, and conducting welfare checks.

Rehabilitative Support outline icon

Rehabilitative Support

Promoting a rehabilitative culture by challenging poor behaviour, encouraging purposeful activity, and holding one-on-one sessions for vulnerable individuals.

Prison Custody Officer

Bridgend, United Kingdom of Great Britain and Northern Ireland

ID ya ntchito : 10814
Gulu la ntchito : Ku Samala ndi ku Kozatso
Malo : Bridgend, United Kingdom of Great Britain and Northern Ireland
Tsiku lotumizidwa : 22/09/2026
Tsiku lotseka : 31/12/2026

PRISON CUSTODY OFFICER


HMP & YOI PARC, BRIDGEND, CF35 6AP


Permanent, Full Time (40 hours per week)


The shifts as a Prison Custody Officer include days, long days and nights.  The rota pattern is working on average 4 days per week (excluding nights) which allows for work-life balance.


Weekends are included in all shift patterns, working every other weekend (Sat & Sun)


Should you wish to consider a part time role, we have 20 hours and 30 hours available, however the initial 10 weeks training is Full Time (40 hours). If you are interested in a part time role, please inform us at your interview.


Starting Salary £31,780.35
After 1 Years’ service £32,588.33
After 3 Years’ service £33,934.95
After 5 Years’ service £35,550.90



Anyone joining from July 2026 - Upon successful completion of 18 months service and successful probation period, you will receive a £1000 bonus*



Benefits: Company Pension, annual leave entitlement of 264 hours per year inc Bank Holidays, free on-site parking, staff canteen, free uniform, access to High Street Shop discounts and extensive training and development.


Make a Difference Every Day!


We are looking for Prison Custody Officers (PCOs) who are excellent communicators, resilient, and good listeners. PCOs are essential to the effective operation of our prisons. We welcome applications from all backgrounds as long as you have integrity, resilience, and strong communication skills. No specific qualifications or experience are needed.


The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment.


Prison Custody Officers are required to have a satisfactory level of health and fitness as the role is physically demanding.


Our Philosophy


Our prisons aim to rehabilitate offenders and prepare them for reintegration into society. We strive to normalise prison conditions and create a safe environment for both staff and prisoners.


About the role


You will ensure that prisoners are treated with dignity and respect while maintaining a safe and secure environment. You will play a key role in providing structure and routine, ensuring prisoners attend work and education, and follow the prison regime.


You will have a number of key responsibilities that assist Prisoner reform, as well as playing a key role in providing prisoners with structure and routine, making sure they get to work in the morning, are actively engaging in education and the prison regime and are secure in their cell in the evening.


  • Completing paperwork and reports
  • Maintaining restrictions on prisoners' liberty while protecting their rights
  • Ensuring prisoners receive their regime and privileges
  • Reducing risks to security
  • Controlling incidents and emergencies, which may include using Control and Restraint and Body Worn Video Cameras
  • Promoting a rehabilitative culture and teamwork
  • Challenging poor behaviour and promoting positive behaviour
  • Encouraging prisoners to participate in purposeful activity and address their offending behaviour
  • Responding to substance misuse
  • Providing first aid, such as CPR
  • Assessing risk and vulnerability of prisoners and referring them to social care if needed
  • Assisting prisoners with neurodiverse needs
  • Assessing healthcare needs in an emergency
  • Holding weekly one-on-one sessions for vulnerable prisoners
  • Conducting welfare checks
  • Assessing risk of self-harm or suicide
  • Supporting prisoners' mental wellbeing



Training and Development


We provide comprehensive training for 10 weeks, including Control & Restraint, First Aid, Interpersonal skills, and Health & Safety. We also have a Development Pathway for career advancement.


In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you once you have completed 2 years as a Prison Custody Officer.


Equality and Diversity


We encourage applications from all backgrounds and are a fully inclusive employer. We are happy to discuss any
reasonable adjustments.


Safeguarding


G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work
within the safeguarding policies of the organisation.


Our Team


Our team makes a real difference and we encourage new ways of working to improve safety and better support prisoners. You will find a secure, friendly, and professional working environment with all the support and training
you need to build a successful career.


Additional Information


We encourage applications from Welsh speaking candidates. If you are successful and would like your interview
conducted in Welsh, please inform the Recruitment team.


We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English


These vacancies are subject to a 5 year checkable history and strict vetting standards.


You must be eligible to work in the UK, G4S does not provide Sponsorship.


*The £1000 bonus will be paid in your salary upon completion of 18 months service and providing you have successfully completed your probationary period.


G4S Allied are unable to offer visa sponsorship for this position.





SWYDDOG Y DDALFA (CARCHAR)


HMP & YOI PARC, PEN-Y-BONT AR OGWR, CF35 6AP


Parhaol, Amser Llawn (40 awr yr wythnos)


Mae'r shifftiau fel Swyddog y Ddalfa (Carchar) yn cynnwys dyddiau, diwrnodau hir anosweithiau. Mae patrwm y rota yn golygu gweithio ar gyfartaledd 4 diwrnod yr wythnos (aceithrio nosweithiau) sy'n caniatáu ar gyfer cydbwysedd rhwng gwaith a bywyd.


Mae penwythnosau wedi'u cynnwys yn yr holl batrymau shifft, a bydd yr ymgeisydd llwyddiannus yn gweithio pob yn ail benwythnos (Sad a Sul).


Os hoffech ystyried rôl rhan-amser, mae gennym 20 awr a 30 awr ar gael, fodd bynnag mae'r hyfforddiant 10 wythnos cychwynnol yn Amser Llawn (40 awr). Os oes gennych ddiddordeb mewn rôl rhan-amser, rhowch wybod i ni yn eich cyfweliad.


           ● Cyflog Cychwynnol: £31,780.35
           ● Ar ôl 1 Blwyddyn o wasanaeth: £32,588.33
           ● Ar ôl 3 Blynedd o wasanaeth: £33,934.95
           ● Ar ôl 5 Mlynedd o wasanaeth: £35,550.90


Unrhyw un sy'n ymuno o fis Gorffennaf 2026 - Ar ôl cwblhau 18 mis o wasanaeth yn llwyddiannus a chyfnod prawf llwyddiannus, byddwch yn derbyn bonws o £1000*


Buddion: Pensiwn Cwmni, hawl i wyliau blynyddol o 264 awr y flwyddyn gan gynnwys Gwyliau Banc, parcio am ddim ar y safle, ffreutur staff, iwnifform am ddim, mynediad i ddisgowntiau Siopau Stryd Fawr a hyfforddiant a datblygiad eang.


Gwneud Gwahaniaeth Bob Dydd!


Rydym yn chwilio am Swyddogion y Ddalfa (Carchar) (PCOs) sy'n gyfathrebwyr rhagorol, yn gydnerth, ac yn wrandawyr da. Mae PCOs yn hanfodol i sicrhau bod ein carchardai yn rhedeg yn effeithiol. Rydym yn croesawu ceisiadau o bob cefndir cyn belled a’ch bod chi’n onest gyda sgiliau cyfathrebu cryf. Nid oes angen cymwysterau neu brofiad penodol.


Bydd gan y bobl yn eich gofal amrywiaeth o anghenion gwahanol a’ch rôl chi fydd sicrhau bod yr unigolion hynny'n cael eu trin gydag urddas a pharch ac yn cael eu helpu i ddarganfod ffordd newydd o fyw mewn amgylchedd diogel, sicr a strwythuredig.


Mae'n ofynnol i Swyddogion y Ddalfa (Carchar) gael lefel foddhaol o iechyd a ffitrwydd, gan fod y rôl yn gorfforol feichus.


Ein Hathroniaeth


Nod ein carchardai yw adsefydlu troseddwyr a'u paratoi ar gyfer cael eu hintigreiddio i gymdeithas unwatih eto. Rydym yn ymdrechu i normaleiddio amodau carchar a chreu amgylchedd diogel i staff a charcharorion fel ei gilydd.


Ynghylch y rôl


Byddwch yn sicrhau bod carcharorion yn cael eu trin gydag urddas a pharch mewn amgylchedd diogel a sicr. Byddwch yn chwarae rhan allweddol mewn darparu strwythur, ac yn sicrhau bod carcharorion yn mynychu gwaith ac addysg, ac yn dilyn trefn y carchar.


Bydd gennych nifer o gyfrifoldebau allweddol sy'n helpu i adfer carcharorion, yn ogystal â chwarae rhan allweddol mewn darparu strwythur i garcharorion. Byddwch yn sicrhau eu bod yn cyrraedd eu gwaith yn y bore, yn ymgysylltu'n weithredol ag addysg a threfn y carchar ac yn ddiogel yn eu cell gyda'r hwyr.


            ● Cwblhau papurau ac adroddiadau
            ● Cynnal cyfyngiadau ar ryddid carcharorion tra'n gwarchod eu hawliau
            ● Sicrhau bod carcharorion yn derbyn eu trefn a'u breintiau
            ● Lleihau risgiau i ddiogelwch
            ● Rheoli digwyddiadau ac argyfyngau, sydd yn gallu gcnnwys defnyddio Rheoli ac Atal (Control and Restraint) a Chamerâu Fideo ar y Corff
            ● Hyrwyddo diwylliant adsefydlu a gwaith tîm
            ● Herio ymddygiad gwael a hyrwyddo ymddygiad cadarnhaol
            ● Annog carcharorion i gymryd rhan mewn gweithgarwch pwrpasol a mynd i'r afael â'u hymddygiad troseddu
            ● Ymateb i gamddefnyddio sylweddau
            ● Darparu cymorth cyntaf, fel CPR
            ● Asesu risg a bregusrwydd carcharorion a'u cyfeirio i ofal cymdeithasol os oes angen
            ● Cynorthwyo carcharorion gydag anghenion niwroamrywiol
            ● Asesu anghenion gofal iechyd mewn argyfwng
            ● Cynnal sesiynau un-i-un wythnosol ar gyfer carcharorion bregus
            ● Cynnal gwiriadau lles
            ● Asesu risg o hunan-niweidio neu hunanladdiad
            ● Cefnogi lles meddyliol carcharorion  


Hyfforddiant a Datblygiad


Rydym yn darparu hyfforddiant cynhwysfawr am 10 wythnos, gan gynnwys Rheoli ac Atal, Cymorth Cyntaf, Sgiliau Rhyngbersonol, ac Iechyd a Diogelwch. Mae gennym hefyd Lwybr Datblygu ar gyfer dilyniant gyrfa.


Yn ogystal, rydym wedi lansio ein Llwybr Datblygu yn ddiweddar, sy'n darparu datblygiad gyrfa clir Swyddog y Ddalfa (Carchar) hyd at reolwr canol, os bydd hynny o ddiddordeb i chi unwaith y byddwch wedi cwblhau 2 flynedd fel Swyddog y Ddalfa (Carchar).


Cydraddoldeb ac Amrywiaeth


Rydym yn croesawu ceisiadau o bob cefndir ac yn gyflogwr cwbl gynhwysol. Rydym yn hapus i drafod unrhyw addasiadau rhesymol.


Diogelu


Mae G4S CaRS wedi ymrwymo i ddiogelu a hyrwyddo lles plant ac oedolion sydd mewn perygl. Mae'n rhaid i ddeiliad y swydd gyflawni’r efel briodol o hyfforddiant, a bod yn gyfrifol am sicrhau eu bod yn deall ac yn gweithio o fewn polisïau diogelu'r sefydliad.


Ein Tîm


Mae ein tîm yn gwneud gwahaniaeth sylweddol ac rydym yn anog ffyrdd newydd o weithio i wella diogelwch a chefnogi carcharorion yn well. Byddwch yn gweithio mewn amgylchedd gwaith diogel, cyfeillgar a phroffesiynol gyda'r holl gefnogaeth a hyfforddiant sydd eu hangen arnoch i adeiladu gyrfa lwyddiannus.


Gwybodaeth Ychwanegol


Rydym yn croesawu ceisiadau gan ymgeiswyr sy'n siarad Cymraeg. Os ydych yn llwyddiannus ac am gael eich cyfweliad yn y Gymraeg, rhowch wybod i'r tîm Recriwtio.


Rydym wedi ymrwymo i fod yn sefydliad dwyieithog ,ac ni fydd unrhyw gais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais sydd yn cael ei gyflwyno yn Saesneg.


Mae'r swyddi gwag hyn yn amodol ar hanes 5 mlynedd y gellir ei wirio a safonau fetio llym. 


Rhaid i chi fod yn gymwys i weithio yn y DU; nid yw G4S yn darparu nawdd.


*Bydd bonws o £1000 yn cael ei dalu yn eich eich cyflog ar ôl cwblhau 18 mis o wasanaeth ac ar yr amod eich bod wedi cwblhau eich cyfnod prawf yn llwyddiannus.


Ni all G4S Allied gynnig nawdd fisa ar gyfer y swydd hon.


Chitoliro chofiira chozungulira

Success profile

It takes someone special to be a Prison Custody Officer. Here are some of the qualities we're looking for in our team members:

  • Resilient & Calm
  • Exceptional empathetic communicator
  • Integrity & Respect
  • Proactive problem solver
  • Caring
  • Team player

Hear from one of our Head of Residence's

I was in my early twenties when I joined G4S and earned a really good salary, doing a job I absolutely loved. I was really proud to be a PCO. I look at myself now, a Governor grade in a prison. If it wasn’t for G4S for giving me so many opportunities to grow and progress my career, I would never be in this position.

Laurie-Ann Paton
Head of Residence

Career path

Our Prison Custody Officer positions offer candidates a range of things to support the personal and professional development of our teams. From your initial comprehensive Officer training to our structured Development Pathway, we provide the tools and support needed to progress from the front line into senior management.

Prison Custody Officer (PCO) First Line Manager (FLM) Operations Manager Functional Head Deputy Director/ Director

Rewards and benefits

Working at one of our prisons provides a secure and professional environment with a clear focus on your wellbeing and growth. Our benefits vary role to role and are designed to ensure our staff have access to the things they need to thrive both in and out of work.

Training icon

Training & Development

An initial training program covering Control & Restraint, First Aid, and Interpersonal skills, followed by ongoing development pathways.

Money icon

Competitive salary and bonuses

A structured salary that increases with years of service.

Career icon

Career growth

A defined Development Pathway to move from a PCO through to middle management and beyond.

Our latest Prison Custody Officers jobs

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