Control Centre Operator Dublin 16.50

G4S Secure Solutions (Ire) are currently recruiting for an experienced Control Centre Operator for our client site in Dublin City Centre. 12 hour shifts, days & nights rotating.

Basic Pay: €16.50 per hour, + Sunday premium, overtime, bank holiday and unsociable hours paid. 

Role responsibilities:

• Monitoring Access Control & Camera Systems (Genetec,Lenel, Brivo)
• Address Access Control Alarms via Access Control Systems & Cameras
• Coordinate & communicate with all Office Coordinators in EMEA region
• Compile daily SOC activities into daily shift reports
• Creating Incident Reports as described in SOC Protocols
• Ensure Shift Lead is aware of all global security operations
• Answer telephone calls and provide security services coordination
• Use radio to dispatch and track Security Officers calls for requests
• Identify and Log Access Control malfunctions
• Raising tickets for failing equipment, systems or facilities requests

Coordinating Emergencies:

• Coordinate Emergency incidents with Physical Security Officers
• Coordinate & communicate with First Responders
• Participate in regular training and scenario-based security drills
• Coordinate Emergency incidents by following the escalation policies
• Understand and execute Emergency SOC Protocols

Experience:

• Excellent knowledge of CCTV, integrated access control, intruder alarm systems and procedures in the SOC environment.
• Access Control System (Genetec, Lenel, S2, CCure etc.) experience is essential
• Experience in threat monitoring software is highly beneficial
• Strong IT skills – including excellent knowledge of Microsoft systems including but not limited to, Office,Word, Excel, PowerPoint and Outlook
• Experience in providing comprehensive oral and written reports in a structured clear and informative manner
• Excellent customer service skills
• Excellent communications skills
• Have 1+ years of experience in SOC or GSOC is required
• Must have valid PSA Static Security License

Personal Attributes:

• Excellent interpersonal skills
• Capable of responding calmly and effectively to situations
• Effective multi-tasker with a proven ability to work under pressure
• Excellent written and oral communications skills
• Excellent timekeeping and attendance record
• Ability to work to own initiative and under minimal supervision