Control Supervisor
チャタム, イギリス
求人ID : 11618
職種カテゴリ : Patient Transport Services
勤務地 : チャタム, イギリス
掲載日 :
11/11/2026
締め切り日 :
26/11/2026
Control Room Supervisor
G4S PATIENT TRANSPORT SERVICES
Full-time, Permanent, 42.5 Hours per week, Rotating Early and Late shifts, Monday to Friday working, 1 in 4 weekends
Chatham, Kent, ME5 8 RZ
Salary: £ 31,948.00 per annum
Excellent Company benefits include:
- Company pension scheme with employer contributions
- Free On-site Parking
- G4S Life Assurance Scheme
- Employee Assistance Programme (Confidential Counselling Services, 24/7 support specialising in health and medical).
- Subsidised Healthcare Plan.
- Charity work- Match-it and Payroll Giving.
- Access to a "Blue Light" Card and associated discounts.
- Access to G4S Perks at Work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers in electronics, weekly groceries, outlets, restaurants, mobile phone contracts and fashion.
- Progression, training and development opportunities.
About Us
G4S Patient Transport Services (PTS) is one of the UK's largest Non-Emergency Patient Transport providers, carrying out over 500,000 journeys on behalf of the NHS every year.
With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.
With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.
About the Role
As a Key Member of the Team, the Control Room Supervisor will monitor the overall command and control to ensure effective and efficient day-to-day operations within the patient transport service by Coordinating the distribution of patient journeys with care and respect across multiple sites in Kent & Medway.
Some of the Key Responsibilities:
- Resource & Capacity Managment: Allocate resources based on patient mobility, special needs, and staff rosters to maximize efficiency across all contracts, including third-party taxis and ambulances. Manage shift rosters, forward planning, and multi-site resource organization.
- Operations & Controller Support: Monitor on-site day controller performance, perform daily KPI drill-downs, and support complex, difficult, or long-distance journeys. Coordinate Ambulance Care Assistants and Advanced PTS teams while managing daily time-efficient and routine routes.
- Communication & Customer Service: Assist the helpdesk with patient inquiries/complaints, liaise with PTLOs and Depot Management, and treat all callers with respect and courtesy. Promote team morale, customer focus, and alignment with business goals.
- Performance & Compliance: Maximize vehicle utilization, manage costs, and analyze data/functions to recommend best practices while maintaining high standards of administration and record-keeping on electronic systems (Google, Word, Excel, Cleric).
- Safety, Policy & Collaboration: Follow G4S policies, safety procedures, and the equality and diversity framework, reporting hazards or service misuse. Support training requirements and collaborate with the BIM team, Operations Technical Risk Specialist, and Line Manager/Head of Logistics for the K&M contract.
About You
A Control Room Supervisor must be results-driven and a highly adaptable logistics professional with specialised expertise. Proven track record of driving superior performance, meeting key operational objectives, and delivering exceptional customer service in high-pressure healthcare environments.
A collaborative team player who excels at simplifying complex logistical challenges and swiftly navigating changing circumstances to ensure safe, efficient, and reliable patient movement.
A collaborative team player who excels at simplifying complex logistical challenges and swiftly navigating changing circumstances to ensure safe, efficient, and reliable patient movement.
What we are looking for
- Previous control/fleet planning/scheduling experience.
- Ability to learn new skills quickly.
- Excellent communication and problem-solving skills. Ability to make decisions in a fast-paced, multi-delivery environment.
- Excellent customer service skills, with a caring attitude towards patients.
- Application of common sense approach.
- Able to deal with multiple tasks and prioritise, keeping an eye for detail.
- Able to work on own initiative and proactively as well as effectively as part of a team.
- Ability to remain calm and professional at all times.
- The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
More about us
Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.
G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.
At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.
Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.
You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.
関連コンテンツ
-
G4Sのヨーロッパでのキャリアを探すG4Sのヨーロッパで、魅力的なキャリアの機会を見つけましょう。求人情報を検索し、アラートを設定して今すぐご応募ください。セキュリティ分野のグローバルリーダーの一員になりませんか。
-
G4Sのアジア中東でのキャリアを探す
G4Sのアジア中東で、魅力的なキャリアの機会を見つけましょう。求人情報を検索し、アラートを設定して今すぐご応募ください。セキュリティ分野のグローバルリーダーの一員になりませんか。
-
G4Sのセキュリティ・サービス
G4Sでのやりがいのあるセキュリティキャリアを探求しませんか。世界中の専門家チームに参加し、地域社会を保護し、革新的なセキュリティソリューションを提供しましょう。
-
G4Sのキャッシュ・ソリューション
魅力的なG4Sのキャッシュ・ソリューション職をぜひ探求してください。当社の革新的なチームに加わり、現金管理とセキュリティの分野でキャリアを前進させましょう。
-
G4Sの福祉・リハビリサービス
G4Sでは、やりがいのある介護・リハビリテーションの職種を募集しています。私たちのチームに参加し、地域の安全強化と革新的な社会福祉・司法分野のソリューションの推進に貢献しませんか。
-
G4Sのファシリティマネジメント
G4Sのトップクラスの施設管理（ファシリティマネジメント）の求人情報をご覧ください。革新的な当社のチームに参加し、安全で効率的な運営における卓越性を推進しませんか。
-
G4Sにおける管理・事業運営の役割
G4Sでは、IT、管理部門、人事からプロジェクト管理、財務、顧客サービスに至るまで、幅広い機能的な職務（ファンクショナル・ロール）と機会を探求できます。
-
G4Sにおける従業員の福利厚生
当社の福利厚生を、専門能力開発から健康・ウェルネスに至るまで幅広くご覧ください。G4Sでは、社員が能力を開花させ、その可能性を最大限に引き出すことを願っています。
-
G4Sのアフリカでのキャリアを探す
G4Sのアフリカで、魅力的なキャリアの機会を見つけましょう。求人情報を検索し、アラートを設定して今すぐご応募ください。セキュリティ分野のグローバルリーダーの一員になりませんか。
-
G4Sのラテンアメリカでのキャリアを探す
G4Sのラテンアメリカで、魅力的なキャリアの機会を見つけましょう。求人情報を検索し、アラートを設定して今すぐご応募ください。セキュリティ分野のグローバルリーダーの一員になりませんか。
-
G4Sのイギリスとアイルランドでのキャリアを探す
G4Sのイギリスとアイルランドで、魅力的なキャリアの機会を見つけましょう。求人情報を検索し、アラートを設定して今すぐご応募ください。セキュリティ分野のグローバルリーダーの一員になりませんか。
-
G4Sの健康と安全
従業員の安全と健康は、G4Sにとって中核をなす価値です。業界全体で最高の安全基準を設定することで、私たちは社員の安全を守っています。
-
G4Sでの研修と人材育成
G4Sでは、継続的な能力開発の企業文化を育み、あらゆるレベルの人々がスキルを向上させ、その持つ可能性を最大限に発揮できるよう奨励することに努めています。
-
採用のヒントとよくあるご質問
G4Sへの応募プロセスについて詳しくはこちらをご覧ください。みなさまの道のりをお手伝いするため、これまで応募者の方々から最も多く寄せられたご質問をまとめました。
-
G4Sにおける文化と帰属意識
社員の「帰属意識」を育むことこそが、私たちの成功の原動力です。それは、グローバルチーム全体のキャリア開発、地域社会の保全、そして革新的なソリューションの創出を強化することにつながります。
