Customer Service Agents – DWP (Hybrid)

Customer Service Agents – DWP (Hybrid)
Wath Upon Dearne, Rotherham (S63 7ER)
Salary: £24,879.82 per annum + Performance Bonus
Contract: Fixed Term (up to 6 months)
Hours: 37.5 hours per week, Monday to Friday (Shifts between 7:45am – 7:45pm)
Start Date: September 2026 onwards

Make a Difference Every Day

Are you passionate about helping people and delivering exceptional customer service?

We’re looking for friendly, professional and empathetic Customer Service Agents to join our growing G4S Customer Contact Centre in Wath Upon Dearne. As the first point of contact for the Department for Work and Pensions (DWP), you’ll support members of the public with enquiries relating to benefits, providing reassurance, guidance and outstanding customer service on every call.

This is a fantastic opportunity to join a supportive team with the flexibility of hybrid working following successful completion of onsite training.

Why Join G4S?

At G4S, we’re proud to support essential public services that make a real difference to people’s lives. Our Customer Contact Centre in Wath Upon Dearne has grown to over 2,000 colleagues, creating a welcoming, inclusive and supportive environment where people can develop their careers while helping others every day.

The Role

As a Customer Service Agent, you’ll be handling inbound calls from members of the public regarding DWP benefits. You’ll listen carefully, provide accurate information, communicate with empathy and professionalism, and ensure every customer receives the highest level of service.

Following your initial onsite training, you’ll move to a hybrid working model. All home-based colleagues must be able to attend the Wath Upon Dearne site when required and have a private workspace with a reliable internet connection.

What You’ll Be Doing

• Answer inbound customer calls relating to DWP benefit enquiries.
• Deliver excellent customer service with empathy, patience and professionalism.
• Provide accurate information while maintaining confidentiality.
• Build rapport with customers and confidently manage sensitive conversations.
• Maintain accurate records of customer interactions.
• Meet quality and performance standards.
• Keep up to date with DWP guidance, legislation and company updates.
• Complete all required training and development.
• Follow safeguarding procedures and GDPR requirements at all times.
• Escalate enquiries appropriately where necessary.
• Work collaboratively as part of a supportive team.

What We’re Looking For

You’ll be someone who enjoys helping others and thrives in a customer-focused environment.

You’ll have:

• Previous customer service experience.
• Excellent communication and listening skills.
• A confident and professional telephone manner.
• The ability to remain calm under pressure and manage sensitive conversations.
• Strong written and spoken English.
• Excellent attention to detail.
• Good IT skills, including experience using Google applications.
• The ability to build rapport with a wide range of customers.
• A positive attitude, strong work ethic and willingness to learn. 
• A collaborative approach and commitment to supporting your colleagues.

What’s in It for You?

• Hybrid working after successful training.
• Performance-related bonus.
• Full comprehensive training.
• Career development opportunities.
• Supportive and inclusive working environment.
• Plus our excellent G4S employee benefits package.

Please Note

Applicants must live within travelling distance of our Wath Upon Dearne (S63 7ER) site and be able to attend onsite when required.

This role is offered on a fixed-term contract for up to six months with potential opportunity for a permanent position, subject to business needs and performance.

Ready to Apply?

If you’re looking for a rewarding customer service role where you can genuinely make a positive difference to people’s lives every day, we’d love to hear from you.

Fantastic Benefits Await You:

As part of the G4S family, you'll unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through SPARK to RAC cover, and so much more, including:

• Tailored progression, training, and development opportunities.
• Opportunities to engage in meaningful charity work.
• "Refer A Friend" incentives.
• A company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work initiatives: Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specializing in health and medical assistance.
• Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers.
• Complimentary tea and coffee on site.
• A dedicated morale and well-being team to support you.

We champion diversity, inclusion, and well-being. At G4S ESS, we encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve. We pride ourselves on being an employer of choice, committed to creating a workplace where everyone feels valued and a sense of belonging.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

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