Family Support Worker

FAMILY SUPPORT CASEWORKER

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £29,332.96

Permanent - Full Time (40 hours per week)

Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1800 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.</span>

We now have an opportunity for a Family Support Caseworker to join our Resettlement Team at HMP Parc.

Key Responsibilities

• Establish and sustain communication links between prisoners and their families/significant others
• Facilitate Family intervention programmes such as, Firefighter for a day, Language and Play, You and Me Club and the Children's Showcase, etc.
• Support specialised contact visits to include Family days, Social Services Contact Visits, Baby;’s First Visit, Pre-adoption Visits, Family Related Compassionate visits, ADS Visits and support Family Court sessions.
• Provide support through family court proceedings, facilitating CAFCASS meetings,  attending family court, assisting in arranging legal representation/advice and access to legal aid where appropriate.
• Ensure accurate sharing of information between the secure environment, prisoners family or significant other and the community as appropriate.
• Manage child/public protection integrity for all interventions, liaising with relevant internal and external agencies e.g. prison security, Key workers, prison safeguarding lead, OMU, social services, resettlement, probation etc.
• Hold a caseload on T4; Providing 1-1 support, family support planning and attend/arrange relevant multi agency meetings. 
• Assess support needs and identify goals within an individualised family support plan.
• Support the continuation of pathway through preparation/planning for exit of service i.e. discharge to community, open conditions etc.
• Responsible for booking T4 caseload family lounge visits;obtain security clearance and notify prisoners
• Record relevant data on the T4 database, CMS and other relevant systems for monthly returns (KPI’s/KPT’s)
• Communicate effectively at all times with the general public and internal departments, ensuring company policies and procedures are followed at all times.
• To work in partnership with statutory services, third sector services.
• Assist with the response to calls via the 24 hour support helpline.
• Respond to allocated referrals within a timely manner as well as making appropriate referrals to other relevant agencies or organisations.
• Signpost to wider Invisible Walls services where appropriate.
• Work in collaboration with volunteers and student placements  offering support and guidance.
• To maintain positive and effective working relationships with prison staff including; Visits, Visitor Centre, Resettlement, EDiC and Security.
• G4S is committed to safeguarding and promoting the wellbeing of children and adults at risk and the post holder must support these goals.
• Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & following the applicable safe systems of work for the role.</span>
• The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.

Essential Skills

• Knowledge of the IW Family Service
• Excellent customer service skills
• Excellent communication skills
• Knowledge of GDPR
• Knowledge of Child and Adult Safeguarding procedures.

Desirable Skills

• Previous experience of working within a prison environment
• Educated to GCSE level
• Skills to be able to work within a team
• Knowledge and understanding of the issues affecting disadvantaged families in accessing services.
• Knowledge and understanding of the emerging ACE agenda in wide ranging service delivery.

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

HMP Parc encourages applications from Welsh speakers.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

For more information on HMP Parc, please visit https://hmpparc.co.uk/

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.