Technical Support Engineer

Location: Tewkesbury 

Salary:     Competitive  Salary 

The Technical Support Engineer will provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure. Specialise in managing secure and controlled IT systems, with expertise in offline patching and update management processes as well as  providing support to G4S engineers and contractors.   The role will require UK travel and overnight stays 

What you will be doing:

Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.

Complete system checks that include hardware, performance, configuration, asset inventory and database backups.

Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.

Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre production and production.

Point of escalation for system issues and unplanned Headend faults.

Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.

Provide technical reference services (i.e. technical manual lookup) to field based engineers on IT equipment and a range of 3 rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.

Keep up-to-date with various 3 rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.

What we are looking for: 

5+ years of IT, Server Support or IT administration

experience providing industry leading technical support and customer service

Previous experience of offering over the phone & remote diagnostics

Strong analytical skills, enquiring and investigative

mind. Able to get to the root causes of a problem and communicate this clearly to others.

Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management.

Benefits:

Company Car

Workplace pension scheme

Eyecare vouchers

Employee Discount Schemes

Refer a friend scheme

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors