Technical Support Engineer

We have an opportunity for a Technical Support Engineer to join our team in the Tewkesbury Office.  

You will be:

Providing timely and accurate responses to both customers and engineers related to technical issues.

Maintain accurate and timely records of all technical issues in the company fault recording system.

Research and identify problems that have been reported from other departments, engineers and customers.

Assist the Installation department with server and network builds which provide infrastructure services to security management solutions.

Presentations of product related functionality to other team members, departments and customers.

Provide technical reference services (i.e. technical manual lookup) to field based engineers on a range of 3rd party Access Control,

Video Surveillance, Intruder Alarm, Intercom and Fire Systems.

Keep up-to-date with new technologies and various 3rd party technology products. This may involve self-learning and a willingness to

participate in internal and/or external training courses which may involve out of hours working.

What we are looking for:

Demonstrated troubleshooting and problem-solving experience

Skills in computer networks (understanding TCP/IP concepts, troubleshooting, understanding security concepts etc.)

Server Support or IT administration experience providing industry leading technical support and customer service.

Previous experience of offering over the phone & remote diagnostics

Strong analytical skills, enquiring and investigative mind.

 Able to get to the root causes of a problem and communicate this clearly to others.

Previous experience in a role which has involved the management of workload across multiple tasks simultaneously (e.g. project management across multiple projects)

Occasional UK travel and overnight stays may be a requirement.

Benefits 

Company Car

Workplace pension scheme

Life assurance benefit

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Progression, training & development opportunities

Refer a friend scheme

Location:  Tewkesbury 

Salary:     £37,000 

Hours:      40hrs 

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors