Service Improvement Manager Milltimber, Wilmslow, Haringey £42,400.00

G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain's top Employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval and merchant services.

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and will be integral to the effectiveness and success of G4S.

Main Purpose of Job

There is currently an exciting opportunity for an exceptional candidate to join us as a Service Improvement Manager within G4S Cash Solutions. Reporting to the Cash Centres & Hubs (CCH) Business Support Manager, the role will be fundamental to our operation. 

You will provide operational and project support across the whole CCH business. Key elements of the role include programme management of all CCH related projects and change programmes, ensuring that all process change activities are rolled out in an efficient and standardised manner across the network,  managing and analysing the CCH business and continuously developing and improving processes and inventory to ensure optimum delivery. 

As the Cash Centres & Hubs Service Improvement Manager you will be the critical eye within our operation every step of the way, to ensure business improvement and customer satisfaction. 

Key Tasks & Responsibilities

•    Consistently monitor and challenge the operation to ensure continuous improvement.
•    Produce reports and recommendations to enable decision making.
•    Engage regularly with internal customers and develop relationships that support the Cash Centres & Hubs business. 
•    Engage with external customers to improve service performance.
•    Optimise resources and continuously review the Cash Centres & Hubs performance to improve profitability, customer service, and efficiency.
•    Support Cash Centres & Hubs by providing operational support through the review of dashboards and KPI information.
•    Contribute to the Cash Centres & Hubs Network and business as a whole by identifying and sharing best practice.
•    Produce process mapping to identify improvements across the different departments within Cash Centres & Hubs.
•    Ensure Cash Centres & Hubs has effective and efficient utilisation of resources, including labour and vehicles, through optimum use of technology and through liaison with other areas.
•    To undertake all other reasonable duties as requested by the Cash Centres & Hubs Business Support Manager.
•    Work with your colleagues across the business in achieving objectives.
•    Drive growth through gaining customers’ confidence and trust by demonstrating expertise, insight, empathy, consultancy skills and commitment.  
•    Programme management of all Cash Centres & Hubs projects and business change programmes. To provide project planning support to BM’s and other project managers as required and to monitor progress against key milestones.

Person Specification

Essential Criteria
•    Excellent communication and analytical skills 
•    A proven track record in supply chain optimisation within a fast paced environment.
•    A strong inductive and critical reasoning capability
•    Experience in 3PL management or analysis 
•    The ability to draw inferences from a variety of data in order to develop solutions
•    Previous experience and expertise within the Logistics Industry 
•    Confident with handling and analysing data 
•    Flexible travel across the UK, a driving licence is essential
•    Advanced Excel skills and excellent technical capabilities
•    A proactive learner
•    Focused on improved efficiency and customer service 
•    Checkable 5 year employment/unemployment/educational history
•    Must be able to pass a personal credit check, identity check and criminal records check, including no active CCJ’s or IVA’s
•    A meticulous and methodical approach to working and problem solving
Desirable Criteria
•    Educated to degree level or equivalent in supply chain management, logistics, engineering, transport, business management or any another relative degree 
•    Lean / six sigma approach to working and problem solving 
•    MCIPS / MCILT 
•    Strategic supply chain expertise

We also have some specific security criteria that you will need to meet:

• You must be able to pass a criminal record check as well as a personal credit and ID check.
• You must also have a 5 year employment/unemployment/educational history that we can check and verify.
• You will need to be prepared to undergo airport style searches when entering and leaving our premises and be comfortable working within a secure and confined environment.
• An SIA licence would be beneficial.

You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. We’ll provide all the training and support to help you to progress as a key member of our world-class team.

G4S Cash Solutions (UK) Ltd is committed to creating a diverse and inclusive environment where all employee's feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us.

What do our employees say about working for G4S?

“I joined G4S because I thought it would be good for my career progression and a very interesting job.
The application and recruitment process was very easy quick, and the trainers were very helpful.
I would definitely recommend G4S to anyone looking for work.”

“The good thing about working here is that the company provides all the training they think I need so that I have the right skills for the job I do.
I’m from Hong Kong and everyone treats me like family here. Everyone is very nice and very friendly and I’m very happy here.”

“I’m excited to start something new and different with new challenges.
It’s a very male orientated role, but that doesn’t put me off and it’s definitely suitable for both males and females.
I’ve already recommended G4S to a friend of mine!”

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today's world. Allied Universal is There for you. For more information, please visit www.aus.com.

If this opportunity is of interest then we want to hear from you. Please click the “Apply” button to submit your formal application.