Receptionist (Dyfodol Service)

Role Responsibility:

Receptionist (Dyfodol Service)

Cardiff and Vale

Salary range £22,308 - £23,000 per annum (currently under review) 

Permanent, Full-time (37.5 hours per week) 

G4S in Wales are a key provider of criminal justice services- operating in both the custodial and community sectors.  We pride ourselves on the quality of our provision and we consistently seek to work alongside and in partnership with a range of other providers in the voluntary (third), public and private sectors.

We have developed services which are focused on identifying ways to maximise positive impact and make the most effective use of available resources by working with other agencies on common objectives.  In this way we are increasingly able to meet wide ranging and complex needs in the most appropriate way.

We have a commitment to research, evaluation and review of evidence based initiatives.

We value and, where possible, contribute to research into reducing re-offending and therefore we recognise the importance of understanding the wider environment in which individuals operate and this informs us about how best to engage, support and help people with change.

We seek to employ people with drive and energy and a real interest in innovation and teamwork – working beyond traditional organisational boundaries.

We are looking for an organised and self-motivated individual to provide an efficient and professional administration service for our Dyfodol service in Cardiff and Vale.  The successful candidate will be supporting those in the criminal justice services who have experienced issues with substance misuse. Working front of house in reception requires someone confident, authoritative, caring and able to show support to vulnerable people in our service, showing dignity and respect. You will work with colleagues to maintain an effective appointment system, maintain data and ensure all calls and visits from service users, outside agencies and staff are dealt with promptly and courteously.

Key Responsibilities

• Act as a first point of contact ensuring visitors receive a friendly and efficient service and all calls and visits are dealt with promptly and courteously.
• Support the team with data recording, photocopying and general administrative tasks.
• Act as the Single Point of Contact for the main phone number and deal with calls efficiently.
• Supporting the case management team with drug testing (following training), issuing appointments, noting behaviour change and sharing concerns with colleagues with any signs of distress in those who access our service.
• Assist with data collection using spreadsheets and web based case management systems.
• Managing functional mailbox, dealing with enquiries and forwarding messages to the relevant person in a timely manner.
• To maintain and update databases.
• Contribute to the preparation of data for monthly and quarterly reports in a timely and accurate manner.
• Assist with purchasing processes, ordering supplies and monitoring stock.
• Manage petty cash.
• Support the manager to maintain a safe environment and help maintain health and safety records and tests.
• Distribute information to all team members as required including Information Bulletins and changes to policies etc.
• Work flexibly to maintain the most appropriate level of service provision.  There may be occasional travel to provide cover at other sites and for training and administration meetings.
• Participate in training and supervision processes.
• Arrange and support meetings as required, including note taking.
• Undertake other duties appropriate to the grade of the post.

The Ideal Candidate:

Essential Skills

• Organised and methodical.
• Eye for detail
• Ability to access Police systems (Enhanced Police Vetting will be required for this role) 
• Experience using a range of IT applications (Microsoft, Google or other databases).
• Understanding data protection / GDPR requirements.
• Confident communicator both verbally and in writing.
• Work as part of a team.
• Respond flexibly to the needs of the Service
• Capacity to work alone and the ability to keep calm under pressure.
• Ability to manage time effectively
• Understand and have a commitment to the principles of equal opportunity and diversity.
• Must have full driving license and access to their own transport

Desirable Skills

• Ability to speak Welsh.
• Previous experience in a similar role.
• Understanding the issues facing vulnerable groups.

We encourage applications from Welsh speaking candidates.

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.