Patient Transport Liaison Officer London £30.855.62

Role Responsibility:

Patient Transport Liaison Officer (PTLO)

Location: University College Hospital London (WC1E 6AS)

Salary: £30.855.62 per annum

Full Time 45 hours per week (various shifts available)

We are seeking enthusiastic people with a caring disposition to join our team at University College Hospital London.  

As a Patient Transport Liaison Officer (PTLO) you will ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journey’s and managing the operational staff.

You will also be responsible for providing an effective and timely communication link with the Public and Healthcare Professionals and answering any service queries or complaints.

What’s involved:

• To provide effective telephone answering to the general public, health care professionals, services users and other agencies.
• To receive and record all aspects of patient related information on computer terminal.
• To fully utilise the control system in recording patient related information, planning patients to the Specialist Medical Vehicles and controlling the all Specialist Medical Services resources.
• To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken.
• To liaise with all G4S Patient Transport Contracts, staff and other agencies using the telephone and e-mail.
• To undertake duties within service procedures and instructions to ensure that performance standards are achieved.
• Participate in on-going service quality review.
• To undertake administrative duties as directed.
• Filing as appropriate and as directed.
• Other duties appropriate as may be required from time to time.
• To attend/participate in any training deemed appropriate and necessary to ensure effective performance and personal development.
• To assist with special projects as and when required
• Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and to adhere to all statutory legislation.
• This position is subject to standard G4S appraisal processes

The Ideal Candidate:

Essential Criteria:

• Excellent oral and written communication skills, using a telephone and e-mail as a regular means of communication.
• Ability to work to deadlines and handle multiple tasks effectively, at times under considerable pressure, without compromising standards of performance.
• Inquisitive mind and proven questioning skills.
• An assertive, but empathetic manner with the ability to work effectively as part of a team.
• Demonstrate the ability to be tactful and diplomatic as required.
• Ability to acquire a thorough understanding of Service procedures and instructions.
• Ability to work to defined procedures and instructions.
• Demonstrate a high level of commitment to the provision of an efficient and effective service.
• Good general level of education and knowledge of Microsoft office.
• Experience within a customer orientated organisation.

Desirable:

• Experience of using ‘Cleric’ or similar computerised scheduling and control system.
• Route planning & scheduling resources.
• Willing to participate in the development of the service.
•  Ability to share knowledge and experience. 
• Geographical knowledge of the contracted area.

Benefits

• Company pension scheme with employer contributions

• G4S Life Assurance Scheme

• Charity work- Match-it  and Payroll Giving

• Employee Assistance Programme Scheme  (Confidential Counselling Services, 24/7 support specialising in health and medical )

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

• Refer a Friend Scheme 

• Progression, training and development opportunities.

• Subsidised healthcare plan

Why G4S?

G4S Patient Transport Services is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.