Operations Controller - Eastlands Manchester £14.50

Operations Controller, Etihad Campus, Manchester

Salary: £14.50 per hour

G4S Secure Solutions (UK&I) are leaders in the Security and Safety Industry, and part of the largest global security company, Allied Universal. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that enable our customers to focus on their core business. Our excellence starts with our local leadership and local presence.

The role

The Operations Controller will be responsible for the smooth running of the 24hr static guarding team across the campus under the leadership of the Campus Security Manager (CSM).

The role is to ensure G4S contractual services and standards are delivered and maintained with high customer service in mind and ensuring that appropriate staffing levels are deployed to meet the client's operational requirements, evidencing staff integration across the wider G4S operations on campus. A team of experienced and dedicated Security Officers will support you in your role.
 

Key Responsibilities:

• Manage campus related incidents, problems or queries, reporting and resolving in the prescribed manner, advising relevant parties within the timescale set

• Set and maintain high standards of service and discipline especially related to officer behaviours, dress, appearance, discipline, performance and image related matters

• Manage a fair and workable roster to company guidelines ensuring contractual hours are met

• Assist the CSM in organising training and upskilling of officers, whilst continually assessing individual needs

• Ensure officer standards of customer care are high

• Complete monthly care reports in conjunction with the CSM and maintain electronic records and store securely, in line with GDPR policy

• Maintain company documentation in an efficient, tidy and compliant manner (as may be required for client or police purposes)

• Be responsible and accountable for the maintenance of all company equipment on campus relating to 24hr static security and the wider operation

• Manage the process for reminders for license renewals ie, Mandates/ SIA

• Ensure a well briefed team with documentary evidence accordingly

• Produce daily and incident specific reports to a set timeframe

• Assist the CSM in the compilation of campus monthly reports

• Action and respond to all workforce communications including holiday requests, queries seeking advice and guidance when required.

• Attend MCFC site meetings when requested to do so.

About You

To be successful in this role, you will need to have proven experience of leading and managing a team in a service delivery environment. 

Other skills we are looking for, include:

• Deliver contractual key performance indicators involving staffing levels, standards, reporting to the G4S Campus Security Manager and customer in person and via reports.

• People management skills, including the ability to inspire others to contribute their best.

• Prior experience of performance management including disciplinary issues, capability, absence management and conducting colleague achievement reviews.

• Ability to integrate with the onsite team and customer department leads.

• Excellent communication skills, ability to give clear direction and constructive feedback, develop two-way communication and deliver difficult messages in a sensitive and tactful way.

• Good level of analytical skills and the ability to effectively forward-plan, to ensure we consistently deliver exceptional service.

• First class customer service skills – able to demonstrate experience of building effective, lasting professional relationships with customer

• Experience of dealing with HR issues to include performance, grievances and disciplinary.

• A strong employee minded ethos around safety, staff welfare, support, wellness and developing future talent in the team, a voice to senior management around front line issues and concerns.

• Deliver performance in line with annual budgets with support of Contract Manager.

• Support and identify innovation/best practice for improvement opportunities and service efficiencies

Requirements for the role:

SIA Door Supervisor license.

Experience in guarding / Events industry (12 months minimum)

Evidenced planning and organisational skills within a customer focused business

5 years checkable work history
Unrestricted right to work in the UK

Highly proficient in both spoken and written English language
Computer literate
A basic level of financial awareness, reading and understanding Profit & Loss

Desirable:

Experience of managing a casual workforce

CCTV Licence or willingness to work towards.

As a full time employee of G4S/Allied universal employee you will have access to:

* Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
* Employee Hub for self development and nationally recognised training courses.
* 24 hour Employee Assistance Programme, providing access to 24/7 online GP appointments, financial and well-being advice/assistance.
* Company Pension scheme

* Fantastic career development opportunities
* Free on-site parking whilst on duty
* Subsidised on-site catering for meals
* National and International travel opportunities

* 20% discount on selected club shop purchases. 

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors