Careers - Security Image1

Customer Care Representative - Royal Troon Troon, United Kingdom 11.44 hourly

Customer Care Representative - Royal Troon

Location: Troon, United Kingdom |
Salary: 11.44 hourly |
Posted: 6 Mar 2024 |
Business Unit: UK Secure Solutions |
Region / Division: UK & Ireland |
Contracted Hours: Per Diem |
Employee Status: Casual |
Reference: 9142

Customer Care Representative - Events


The 152nd Open at Royal Troon 

with a potential earning of £549.12 (48 hours x £11.44 tbc) before tax and NI reductions



In 18 - 21 July 2024, the world's greatest golfers will compete for the famous Claret Jug at Royal Troon for the first time since 2016 when Henrik Stenson was crowned Champion Golfer of the Year. We are looking to recruit Customer Care Representatives to be part of this iconic event. Staff who are be able to work all event days will be given priority.



With a very busy year ahead, we have work across the sports and music industries along with festivals and conferences, and exhibitions - so you will have the opportunity to be a part of the events you love in Glasgow and Edinburgh.



Our Customer Care Representatives provide a visible reminder that safety is our number one priority for visitors and staff, therefore you will be responsible for ensuring the venues operate safely and securely.


This may include:

  • Carrying out pre and post event safety checks ensuring compliance with safe working procedures
  • Greeting, assisting, and directing visitors attending the event
  • Monitoring visitor/crowd movements and behavior to identify potential issues or incidents and to take action as necessary
  • Providing a high standard of customer care



  • Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
  • Free access to GP, fitness and financial advice services
  • The opportunity to work The Open in Northern Ireland in 2025
  • Holiday pay
  • Workplace pension scheme
  • Progression, training & development opportunities



  • Previous experience in events is not essential, as full training will be provided
  • Must be over 18 years old
  • Level 2 Spectator Safety qualification not essential, but must be willing to complete the fully funded training once on board
  • Excellent communication skills and customer focused


If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include a face to face interview, once the application has been submitted a member of our team will be in touch to get this arranged for you. 


Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

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