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Contract Support Manager, Eastlands, Manchester Manchester, United Kingdom Up to 27000

Contract Support Manager, Eastlands, Manchester

Location: Manchester, United Kingdom |
Salary: Up to 27000 |
Posted: 2 Apr 2024 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 9463

Contract Support Manager, Eastlands Campus
Role Overview


As a Contract Support Manager working at the Eastlands Arena, Manchester, you would be part of a dedicated team responsible for managing a number of safety and security personnel, delivering professional services on our customer site whilst maintaining the core values of G4S. 


You would be supporting the development, operations and profitability of your assigned area through ensuring the best possible business performance, contract compliance and delivery.  


This is a full time, 40 hour per week role which involves working as part of the operational team on live events and being responsible for the planning, staffing and scheduling of a number of events through out the year.


Overtime opportunities will be available on site and other event venues across the UK




  • Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities to your dedicated arena team.
  • Acting as a role model and always behaving in line with our company values
  • Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
  • Managing contractual budgets in line with financial targets
  • Ensuring all aspects of the required services are being delivered to the customers’ satisfaction and in accordance with the contract
  • Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements 
  • Ensuring contract required training and screening / vetting has been completed for all security staff
  • Developing professional customer relationships, responding appropriately to customer requests and concerns
  • Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
  • Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules


About you

  • Previous Management Experience and proven problem solving skills
  • SIA licence (Desired but training can be provided for the right person)
  • Experience of multiple office technology and software applications including Microsoft Office
  • Able to work on own initiative and influence senior internal and external contacts
  • Excellent written and verbal communications skills
  • Confident, well presented with good attention to detail and accuracy
  • Able to work in demanding and busy environment
  • Evidence of managing frequently changing diaries demonstrating flexibility and adaptability
  • Exceptional customer service skills and ability to travel when necessary
  • 5 Year checkable work history or evidence to support any period of unemployment, self- employment or time spent in full time education during that period
  • Right to work unrestricted in the UK/EU



  • 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
  • Workplace Pension Scheme
  • Great 4 Savings Employee Discount Scheme; access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
  • We Care; free access to GP appointments, fitness and financial support
  • Progression, training and development opportunities


About the Company

G4S is a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S have recently been acquired by Allied Universal making the company the biggest security provider and the 7th largest employer in the World.

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