Administrator Tewkesbury £23,840.64

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work work for the DWP project. This role will be full-time (40 hours a week) and on a permanent contract.

What will you be doing 

Schedule engineers to callouts quickly and in line with

contractual KPI and NSI requirements and to maximise productivity

Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe.

Monitor email to pick up incoming calls & queries

Update daily reports with call status to monitor for KPI

Monitor calls that have not been completed within the first visit

(Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.

Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.

What we're looking for

Experience within a similar role. 

A high standard of computer literacy &understanding of commonly used office packages. 

Ability to prioritise and work on own initiative.

Self-motivated & confident

Knowledge of Service Centre System would be highly desirable

Benefits of working for G4S

Salary of up to £23,840.64

Free Parking - 25 days Annual Leave (plus bank holidays) -

Pension / Life Assurance

Perks at Work Scheme

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Progression, training & development opportunities

Refer a friend scheme

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors