Ambulance Care Assistant (ACA)  Driver jobs


Ambulance Care Assistant (ACA) / Driver Jobs

Job Description

If you are passionate about caring for others and want to work in a role where you can give back to the community, then an ambulance care assistant / driver might be the perfect role for you.

Within G4S, Patient Transport Services is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. We have a total of 12 operational bases across the UK and one dedicated call centre, over 720 employees and are leading the way in delivering safe, caring, high-quality patient transport.

Role and responsibilities

Working as an Ambulance Care Assistant  you will play an important role in delivering non-emergency transport to patients who would otherwise be unable to travel to vital appointments or return home, following admissions to hospital. The role involves both driving and transferring patients with varying needs and mobility requirements.

The main focus for an ACA is to provide comfortable, timely transport whilst delivering high standards of patient care. This is a highly rewarding role, allowing you to make a real difference to the experience of our service-users. Our fantastic training team will provide everything you need to know - no prior experience is needed as full training for the role will be given.

Skills and experience

Ideally we are looking for people who are: 

  • caring and compassionate. 
  • flexible, reliable and able to provide comfort, as well as reassurance to our patients. 
  • A friendly smile and encouraging approach will make a real difference to the patients that you help, giving them a much-needed boost before or after an appointment.
  • You will be lifting and supporting patients in this role and therefore need to have the willingness to undergo suitable training such as Manual Handling, First Aid at Work and Driver Training. 
  • You are required to hold a Full UK Manual Driving Licence , must be over 21 and 6 points or less for insurance purposes.

Salary and benefits

G4S offers employees the opportunity to work at well known events with market appropriate salary and benefits, and career opportunities to develop to more senior levels in our organisation. As an ACA you would also be provided with: 

  • Uniform 
  • Annual leave entitlement – 20 days plus bank holidays  Pro Rata 
  • Pension scheme
  • Access to our employee assistance programme
  • Perks at work scheme
  • Refer a friend cash scheme 
  • Training such as manual handling, first aid at work, and advanced driving where needed. In some cases a commitment to 2 weeks of training is mandatory, for which you will be paid.
  • Employee of the month cash scheme

Typical interview questions

During interview your suitability for the role you are applying for will be assessed based on your skills and experience. Below are some example questions you may be asked:

  • What interests you about working in Patient Transport?
  • What interests you about this role?
  • What skills and experience do you have that would make you a great Ambulance Care Assistant (Driver) for G4S?
  • How do you motivate yourself when you are working alone?
  • Provide an example of when you had a difficult customer experience and how did you deal with it.
  • Provide an example of a situation where you have gone above and beyond to give great customer service.
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