Credit Controller

JOB DESCRIPTION

Job Title: Credit Controller

Department/Division: Finance

Reports To: Accounts Receivable Manager

Main Purpose of Position

Debt Collection: Collect 100% of outstanding debt owed to the company in accordance with set weekly, monthly, and annual targets.

Debtor Days: Ensure debtor days are maintained consistently at 30 days.

Portfolio Management: Maintain, monitor, and collect accounts receivables from 600 customers per month.

Payment Allocation: Responsible for debt collection and posting customer payments against services rendered in accordance with the company's credit policy.

Key Performance Areas (KPAs)

1. Collections: Achievement of collections targets set.

2. Bad Debts Management: Consistent reduction in the percentage of amounts in bad debts (180+) to the total debt portfolio.

3. Bad Debts Prevention: Consistent prevention in the percentage of amounts entering into bad debts each month.

4. Debtors Record Keeping: Filing of all relevant debtor information and ensuring easy retrieval of information as needed.

5. Allocation Management: Remittance advice received from debtors for proper allocation.

6. Debtor Balance Confirmation: Regular statement of accounts sent to clients with immediate addressing of variances.

Job Requirements

Education & Experience

Education Requirements: Bachelor’s Degree or Diploma in Finance, Accounting, Business Administration, or a closely related field.

Work Experience: 2 to 4 years of solid experience in a commercial credit control or accounts receivable role.

Knowledge

Accounts Receivable & Credit Control: Deep understanding of debt collection practices and managing credit policies.

Bad Debt Management: Understanding how to monitor aging debt portfolios.

Financial Compliance: Knowledge of corporate credit policies and local financial regulations regarding collections.

Skills

Debt Collection & Negotiation: Proven ability to firmly but professionally persuade clients to settle outstanding invoices and meet strict targets.

Account Reconciliation: Skill in regular statement-of-account reviews and the immediate resolution of billing or payment variances.

Abilities

High-Volume Management: Ability to monitor, maintain, and collect from a large portfolio per month.

Numerical & Analytical Acumen: Ability to analyze financial data, track "debtor days," and monitor percentages within a total debt portfolio.

Interpersonal & Communication: Ability to maintain clear, professional verbal and written communication with external clients and internal teams.