Kakaretso ya tiro
E ka tswa o itebantshitse le Fire & Security, Motlakase (Electrical), Mechanical, kgotsa Systems Engineering, tiro ya gago kwa G4S e mabapi le manontlhotlho le go ikanyega.
O tla bo o rwele maikarabelo a go tsenya, go tlhokomela, le go neela kemonokeng ya setegeniki mo dithotong tse di botlhokwa tse di bolokang ditshaba le dikgwebo di bereka e bile di babalesegile.
Go ikamaganya le G4S go raya go tsena mo setlhopheng se mo go sone kitso ya gago ya setegeniki e nang le seabe ka tlhamalalo mo tshireletsegong ya mafelo a re berekang le go tshela mo goone.
Maikarabelo a konokono
Go rarabolola mathata
Go batlisisa diphoso tse di raraaneng tsa setegeniki le go bona ditharabololo tse di siameng tsa nako e telele o ntse o latela ditaelo tse di gagametseng tsa SLA le KPI.
Kobamelo le Tshireletsego
Go bereka ka maemo a a kwa godimo a Boitekanelo le Tshireletsego, o netefatsa gore ditiro tsotlhe di fitlhelela ditlhokwa tsa semolao le melawana ya lefelo la tiro.
Go kwala dipego
Go tshola dipego tse di nepagetseng tsa setegeniki ka nako eo ka tiriso ya PDA kgotsa ditsela tsa tsamaiso ya ditiro go neela bareki ba rona ponaletso.
Software Support Engineer/Professional Services Engineer
Leicester, United Kingdom of Great Britain and Northern Ireland
ID ya Tiro : 5468
Mofuta wa tiriso : Tshegetso
Lefelo : Leicester, United Kingdom of Great Britain and Northern Ireland
Letsatsi le e phatlaladitsweng :
05/09/2025
Letsatsi la go tswala :
30/07/2026
Here at Allied Universal Electronic Monitoring we have an exciting opportunity for an experienced Professional Services Engineer to join our business. If you are looking to join a dynamic, innovative fast paced organisations that is a leader in cutting-edge monitoring solutions, then this opportunity could be for you.
Allied Universal Electronic Monitoring is the industry leading technology and service company offering law enforcement and government agencies the widest variety of cutting-edge monitoring solutions. Operating in over 35 countries, we leverage an international network of expertise and resources in order to deliver a unique solution. With nearly 30 years of industry experience in providing innovative technology solutions and first-class service, our latest electronic monitoring technologies provide solutions that aim to ensure the safety of our communities, provide an alternative to incarceration, reduce prison, overcrowding, lower recidivism and improve reintegration. We enable our customers to effectively monitor approximately 140,000 participants every day. This includes many of the world's largest electronic monitoring programs.
The Professional Service Engineer is an exciting role within our organisation providing technical expertise to clients in implementing and customising the products and services, providing tailored solutions. Ensuring successful integration within the clients existing systems, and focusing on maximising the value clients receive from the products & services.
Key Responsibilities/Accountabilities
Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges.
Installing, configuring, and deploying company products or services in client environments.
Assisting with data transfer from existing systems to the new solution.
Integrating the company's product with other client systems and applications.
Identify solutions to improve application availability and stabilise customer experience.
Providing training to clients on how to use the product effectively.
Diagnosing and resolving technical issues that arise during implementation or post-deployment.
Overseeing project timelines, deliverables, and ensuring successful project completion.
Staying current with the latest product features, industry trends, and best practices.
Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
Work closely with the development team, as well as responsibility for coding the automation of deployment, monitoring and resiliency.
Key Competencies
Strong technical knowledge of the company's product or service
Excellent communication and presentation skills
Problem-solving and analytical skills to identify and resolve technical issues
Customer service orientation to build strong client relationships
Ability to work independently and as part of a team
Skills and Knowledge
Essential
Proven track record of delivering complex technical solutions, specifically with endpoint security products.
Software debugging skills
Knowledge of web technologies, API’s and data integration techniques.
Solid understanding of system architecture, network protocols and google could platform.
Experience with infrastructure security
Desirable
Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
Experience with server configuration automation (Ansible / Terraform)
Scripting skills (Python/Bash)
What we offer
- Salary: Competitive
- Working Model: Whilst the role is considered site based we do enjoy the benefit of some hybrid working but the successful candidate should be prepared to work from our site in Leicester.
- Time Off: 25 days annual leave plus bank holidays, with option to buy 5 additional days based on eligibility.
- Pension Scheme.
- Health & Security: Life insurance (Death in Service) scheme and company sick pay (based on length of employment).
- Everyday perks: Access to our company benefits portal through Perks at Work, which includes offerings like eye care vouchers, discounted gift cards, and much more.
- Development & Training: You will have access to internal learning and development programmes and access to Udemy for dedicated training to support you in your role. You will be joining a growing business which offers opportunities for career development.
Next Steps
If you are excited by this role and feel that you have the skills we are looking for then please submit your CV to us for our consideration. Our process includes an initial online discussion and then a second onsite interview.
Meputso le dineo
Dikatso tsa rona di a farologana go ya ka lefatshe le maikarabelo a tiro, mme e rulagantswe go netefatsa gore badiri ba rona ba na le se ba se tlhokang go atlega mo tirong le kwa ntle ga yone. Se se akaretsa thuto ya mo tirong, ditsela tsa go gola mo maikarabelong a botsamaisi, le melemo e e farologaneng go ya ka mafelo a lefatshe.
Thuto le Tlhabololo
Re tswelela pele go tsetela mo thutong le tlhabololong ya badiri ba rona gore ba kgone go fitlhelela bokgoni jwa bone jotlhe.
Tuelo e e nametsang
Tuelo ya motheo e e gaisanang le ditshono tsa go bereka nako e e oketsegileng le madi a go nna malala-a-laotswe.
Setso sa go Tlhomamisa mo Bathong ba Teng
Kwa G4S re ikgantsha ka go godisa setso sa go tlhoma batho ba rona mo maemong a a kwa godimo.
Diteng tse di Amanang
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Bona ditiro tsa G4S kwa YuropaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Yuropa. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Asia & Botlhaba Gare
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Asia & Botlhaba Gare. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Ditirelo tsa Tshireletso kwa G4S
Bona ditiro tsa tshireletso tse di busetsang kwa G4S. Kopanela le ditlhopha tsa rona tsa bomaitseanafo go ralala lefatshe go tshireletsa ditšhaba le go ntsha ditharabololo tsa tshireletso tse disha.
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Ditharabololo tsa Madi kwa G4S
Bona ditiro tsa Ditharabololo tsa Madi tse di kgatlhang kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tswelele ka tiro mo tsamaisong ya madi le tshireletso.
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4S
Bona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4S
Bona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4S
Bona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4S
Bona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa Aforika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin Amerika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & Ireland
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa UK & Ireland. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Botsogo le Tshireletso kwa G4S
Tshireletso le botsogo jwa babereki ba rona ke boleng jwa konokono jwa G4S. Go tlhomamisa maemo a a kwa godimo a tshireletso mo madirelong a rona go dira gore babereki ba rona ba sireletsege.
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Go Ithuta le Kgolo ya Tiro kwa G4S
Kwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go Ikopela
Ithute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4S
Go beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.
