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Moemedi wa tirelo ya bareki a thusa moreki.

Customer Services Assistant

Moromedi kgotsa moemedi wa tshegetso yo o apereng sediriswa sa go reetsa le yunifomo e ntsho e e nang le ditlhaka tse dikhibidu, a ntse mo tafoleng mo tikologong ya ofisi.

Kakaretso ya tiro

Jaaka Moemedi wa Tirelo ya Badiri, o tla nna motho wa ntlha go ikgolaganya le badiri ba rona ba ka fa gare le ba kwa ntle, o ntshana ka maemo a a kwa godimo a kemonokeng e e tletseng. Ditiro tsa rona di botlhokwa e bile di farologane, re netefatsa gore dikonteraka tsa rona di tsamaya sentle ka go neela ka thuso e e maleba, e e rulagantsweng sentle, le ya seporofeshenale.

O tla bo o bereka le badiri ba rona, o buisana ka dipotso tsa bone, ditatofatso, le dipatlisiso ka kakaretso ka mogala, email, le ditsela tse dingwe tsa tlhaeletsano; o neela ka kemonokeng ya tsamaiso mo kgwebong e bile o nna le puisano le mafapha a mangwe a G4S go netefatsa gore badiri ba nna le boitemogelo jo bo kwa godimo.

Ditsela tsa botlhokwa tse o tla di ithutang

Aekhone ya tlhaloso ya botsamaisi jwa bannaleseabe

Tsamaiso ya bana le seabe

Ithute go buisana ka seporofeshenale le balekane ba kgwebo le bareki ba maemo a a kwa godimo go rarabolola dipotso tse di raraaneng le go tshola maemo a tirelo.

Aekhone ya tlhaloso ya ditsamaiso tsa setegeniki

Mekgwa ya botegeniki e e gatetseng pele

Itse tiriso ya di-software tse di di gogang kwa pele mo indastering go tsamaisa tirelo le go latedisa dintlha, jaaka VRIS le Hospitality Suite.

Aekhone ya tharabololo ya dikgotlhang

Thebolo ya dikgotlhang

Tokafatsa bokgoni jwa go samagana le dingongorego le dipotso ka kakaretso ka fa tlase ga kgatelelo, o na le boikutlo jo bo siameng mo tikologong ya maemo a a kwa godimo.

Customer Services Assistant

Cheltenham, United Kingdom of Great Britain and Northern Ireland

ID ya Tiro : 18642
Mofuta wa tiriso : Botsamaisi jwa Mafelo
Lefelo : Cheltenham, United Kingdom of Great Britain and Northern Ireland
Letsatsi le e phatlaladitsweng : 06/10/2026
Letsatsi la go tswala : 05/08/2026

CUSTOMER SERVICES ASSISTANT

 

Salary: £27,628.81 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Cheltenham, Gloucestershire 

 

Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to maintaining clearance requirements.

 

About us 

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company.  We offer our employees an immense range of exciting and rewarding long term career opportunities.   The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

 

About the role 

We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.

 

Responsibilities

  •  To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.  

  • To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.

  • Ensure that records are maintained and updated at all stages using the appropriate IT support applications e.g. Maximo, Service Desk, VRIS, Hospitality Suite etc.  

  • Assist with queries, complaints and general enquiries.

  • Liaise with key stakeholders, internal business partners, customers and clients.  

  • Be prepared to undertake provide cover during times of peak demand or during staff absences  To keep your line manager informed of all service-related issues.  

  • Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.


About You 

We are looking for positive, organised, proactive, and resourceful candidates. You must have good team organisational skills and communication skills when working in high pressure environments.

 

In order to demonstrate your knowledge we would require candidates to have experience working in a customer service environment. We would particularly encourage candidates with experience in a Facilities Management environment to apply.

 

Essential

  • High level of IT skills including MS Office.

  • Excellent customer service skills. 

  • Ability to adapt to changing priorities.  

  • Enthusiastic and flexible.  

  • Ability to work as part of a team.

 

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

  • 2.5% Golden Hello payment on commencement of employment.

  • Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining clearance requirements.

  • 27.5 days Annual leave plus 8 days Bank Holiday 

  • Progression, training and development catered to you.

  • Charity work.

  • Refer A Friend incentives.

  • Company pension scheme with employer contributions.

  • G4S Life Assurance Scheme.

  • Subsidised healthcare plan.

  • Charity work- Match-IT and Payroll Giving.

  • Confidential Counselling Services.

  • 24/7 support specialising in health and medical. 

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

 

Please be aware that National Security Clearance should be held or be obtained.

 

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

#LI-RG1 

Peipi e khibidu e e potlana

Porofoele ya Katlego

Ditlhopha tsa rona tsa Tirelo ya Badiri ga di emele fela go araba mathata, di na le tshepo, di itse go itshosolosa e bile di na le methale. Baemedi ba rona ba ba atlegileng ba bereka sentle mo mafelong a a moferefere, ba na le lerato la go rarabolola mathata, e bile ba ikemiseditse go nna ba dinala. Dinonofo tse re di batlang:

  • Go ikaelela go direla moreki
  • Go dira mmogo jaaka setlhopha
  • Go kgona go fetoga
  • Boitshoko
  • Tirisanommogo
  • Thulaganyo

Utlwa go tswa go mongwe wa maloko a setlhopha sa rona

Selo se ke se ratang thata ka go bereka mo setlhopheng sa Tirelo ya Badiri ke go farologana ga ditiro; ga go na malatsi a a tshwanang. Ga o arabe dipotso fela; o morarabolodi wa mathata a bareki ba maemo a a kwa godimo e bile o karolo ya botlhokwa ya setlhopha se segolo. Fa e sa le ke goroga, ke rotloeditswe go tokafatsa kitso ya me ya IT le tsamaiso ya baamegi ka katiso e e kgethegileng. Go itse gore go na le tsela e e tletseng ya go golela kwa boeteledipeleng go dira gore se e se nne tiro fela—ke nna nako e ke utlwang kemonokeng e e tletseng.

Tirelo ya Badiri ya G4S

Tsela ya Botshelo jwa Borutelo

Maemo a rona a Tirelo ya Badiri a neela batho ditshono tse di farologaneng go tshegetsa kgolo ya motho ka boene le ya seporofeshenale. Baemedi ba rona ba na le dikitso tse di ka dirisiwang go sele, mme seo se ba dira ba nne ba ntlha go ka fudugela mo mafapheng a mangwe jaaka HR, Thapo ya badiri, kgotsa Katiso.

Moemedi Moeteledipele wa Setlhopha Motsamaisi wa Ditiro Tlhogo ya Tirelo

Meputso le dineo

Go berekela G4S go raya gore o karolo ya kgwebo ya lefatshe lotlhe e e di gogang kwa pele. Re ikemiseditse go beeletsa mo bathong ba rona mme re neela ka dituelo le dikatso tse di siameng tse di diretsweng go tshegetsa boitekanelo jwa gago jotlhe.

Aekhone ya go ithuta

Tswelelopele le Kgolo

Re neela ka ditshono tsa go gola, katiso, le tokafatso tse di rulaganyeditsweng maikaelelo a gago a tiro.

Aekhone ya tuelo

Ditugetso le Dikatso

Re dumela mo go lebogeng tiro e e botlhoko ka tuelo e e siameng le dikatso tse di lebileng maduo tse di ipelelang diphitlhelelo tsa gago le tsa setlhopha.

Aekhone ya boitekanelo

Boitekanelo

Re baya boitekanelo jwa gago jwa mmele le jwa tlhaloganyo kwa pele ka mananeo a kemonokeng le didiriswa tse di diretsweng go go thusa go dira ka natla letsatsi le letsatsi.

Diteng tse di Amanang