Muhtasari wa jukumu
Kama Wakala wa Huduma kwa Wateja, utakuwa sehemu ya kwanza ya mawasiliano kwa wateja wetu wa ndani na nje, ukitoa kiwango cha juu zaidi cha usaidizi kamili na kamili kwa wateja. Majukumu yetu ni muhimu na yanatofautiana, kuhakikisha utendakazi mzuri wa mikataba yetu kwa kutoa usaidizi mzuri, uliopangwa vizuri, na wa kitaalamu.
Unaweza kufanya kazi na wateja wetu, kujadili maswali yao, madai, na maswali ya jumla kupitia simu, barua pepe, na njia zingine za mawasiliano; kutoa usaidizi wa kiutawala na kiutendaji kwa biashara na kuratibu na idara zingine za G4S ili kutoa uzoefu wa hali ya juu kwa wateja.
Ujuzi wa msingi utakaoujua
Usimamizi wa wadau
Jifunze kuwasiliana kitaalamu na washirika wa ndani wa biashara na wateja mashuhuri ili kutatua maswali magumu na kudumisha viwango vya huduma.
Mifumo ya kiufundi ya hali ya juu
Programu kuu za programu zinazoongoza katika sekta ya usimamizi wa dawati la huduma na ufuatiliaji wa data, kama vile VRIS na Hospitality Suite.
Utatuzi wa migogoro
Kukuza uwezo wa kushughulikia malalamiko na maswali ya jumla chini ya shinikizo, kudumisha mtazamo chanya na wa kuchukua hatua katika mazingira ya watu mashuhuri.
Flexible Customer Service Advisor - 6 Month Fixed Term Contract
Rotherham, Uingereza
Kitambulisho cha kazi : 18933
Jamii ya kazi : Usimamizi wa Vifaa
Mahali : Rotherham, Uingereza
Tarehe iliyochapishwa :
09/03/2026
Tarehe ya kufunga :
01/10/2026
Job Title: Flexible Customer Service Advisor - 6 Month Fixed Term Contract
Location: Home Based (Must be within commutable distance to Wath upon Dearne for initial 8 days of paid training)
Contract & Hours: Part-Time Minimum Hours Contract (20 guaranteed hours per week, with flexible shift selection and additional hours offered where available)
Pay Rate: £12.71 per hour
About the Role
Based at the G4S Customer Contact Centre in Wath upon Dearne, you will serve as the first point of contact for the Department for Work and Pensions (DWP). You’ll support members of the public with enquiries, providing reassurance, guidance, and outstanding customer service on every call.
This role combines the security of guaranteed weekly hours with flexibility, allowing you to select your preferred shifts from our available schedules.
What You’ll Be Doing
- Handle inbound customer calls with patience, empathy, and professionalism.
- Provide accurate guidance while maintaining confidentiality, safeguarding, and GDPR standards.
- Build rapport with callers and confidently manage sensitive, complex conversations.
- Maintain clear and precise records of all customer interactions.
Working Pattern & Shift Availability
- Guaranteed Minimum Hours: You will be contracted to a guaranteed minimum of 20 hours per week.
- Flexible Shift Selection: Choose your preferred working days and shift patterns from our published schedules to fit around your availability, where available.
- Additional Hours: Extra shifts beyond your 20-hour baseline may be offered during higher- volume periods for those looking to work additional hours.
- Initial Onboarding: Includes 8 days of fully paid in-office training at our Wath upon Dearne site before transitioning to working from home.
Ideal Candidate
- Able to attend the required 8 days of paid in-office training at Wath upon Dearne prior to working from home.
- Looking for a guaranteed 20-hour weekly contract with the flexibility to pick up extra hours during busy periods.
- Has a quiet workspace at home and a reliable, high-speed internet connection.
- Flexible, adaptable, and comfortable with variable weekly rotas.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;
- Progression, training and development catered to you
- Charity Work - 1 Volunteering day
- Uniform Provided
- Annual leave entitlement – Pro Rata
- Charity work- Match-IT and Payroll Giving
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.
G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.
#LI-RG1
Msikilize mmoja wa wanachama wa timu yetu ya Huduma kwa Wateja
Zawadi na faida
Kufanya kazi kwa G4S kunamaanisha kuwa wewe ni sehemu ya biashara inayoongoza sokoni duniani. Tumejitolea kuwekeza katika watu wetu na kutoa kifurushi cha faida chenye ushindani na kina kilichoundwa ili kusaidia ustawi wako wote.
Maendeleo na Ukuaji
Tunatoa fursa maalum za maendeleo, mafunzo, na maendeleo zinazolingana na malengo yako ya kazi.
Fidia na Zawadi
Tunaamini katika kutambua kazi ngumu kupitia malipo ya ushindani na zawadi zinazotegemea utendaji zinazosherehekea mafanikio yako binafsi na ya timu.
Afya na Ustawi
Tunaweka kipaumbele ustawi wako wa kimwili na kiakili kwa programu na rasilimali kamili za usaidizi zilizoundwa kukusaidia kujiletea ubora wa hali ya juu kazini kila siku.
Maudhui yanayohusiana
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Usalama na ustawi wa wafanyikazi wetu ndio dhamana kuu ya G4S. Kuweka viwango vya juu zaidi vya usalama katika sekta yetu yote huwaweka wenzetu salama.
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Katika G4S tunajitahidi kukuza utamaduni wa maendeleo endelevu na kuhimiza watu katika viwango vyote kukuza ujuzi wao na kufikia uwezo wao kamili.
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Vidokezo vya Kuajiri na Maswali Yanayoulizwa Mara kwa Mara Kwa Mchakato Wetu wa Kutuma Maombi
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Kuwekeza katika utamaduni wa kujumuika huchangia mafanikio yetu - kuimarisha maendeleo ya kazi, kulinda jamii, na masuluhisho ya kiubunifu katika timu yetu ya kimataifa.
